Customer Relations Officer (Full-Time)

Global Excel Management Inc.; Sherbrooke; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading service company based in Sherbrooke, Canada, is seeking a Customer Relations Officer to enhance customer experience by managing claims and complaints. Candidates should possess a college diploma and strong communication skills in English, with 3-5 years of customer service experience preferred. This role offers a competitive compensation package, professional growth opportunities, and work-life balance initiatives, along with an extensive benefits program.

Benefits

Competitive salary

Performance bonus

Extensive benefits package

RRSP Match program

Financial assistance for education

Health and wellness initiatives

Employee engagement programs

Qualifications

• 3-5 years of experience in customer service preferred.
• Benefits or claims assessment experience is an asset.
• Autonomous and detail oriented.

Responsibilities

• Conduct a detailed, unbiased review of initial claims.
• Communicate with claimants as required.
• Manage high-profile cases and analyze complex customer service issues.

Skills

Excellent verbal and written communication skills in English

Strong analytical and decision-making skills

Excellent interpersonal skills

Education

College diploma or equivalent

Job description

Job Description

Do you like to use your good judgment to resolve issues? The next Customer Relations Officer will optimize customer experience through the management and resolution of claim decision appeals and/or complaints submitted by our clients or corporate clients.

What does your typical day look like?

• Conduct a detailed, unbiased review of the initial claim while considering the merits of the correspondence submitted to render a decision for the claimant;
• Communicate with claimants as required;
• Develop understanding of Global Excel’s operational processes in relation to many types of service offerings (e.g.: med, non-med, P&C);
• Interact with other operational teams to request input on a claim or to request action be taken;
• Manage high-profile cases and analyze complex customer service issues;
• Support operational continuous improvement through systematic tracking and distribution of areas to improve our processes;
• In coordination with account management, elevate claims to our Corporate Clients for additional consideration as appropriate.

What skills and training do you need?

• College diploma or equivalent;
• Excellent verbal and written communication skills in English required. French language skills would be considered an asset;
• 3-5 years of experience in customer service preferred;
• Benefits or claims assessment experience is an asset;
• Strong analytical and decision-making skills;
• Autonomous and detail oriented;
• Excellent interpersonal skills, judgment and professionalism.

If you're ready to take the next step in your career, apply today and make an impact!

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you

• Global Excel offers more than a position;
• We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
• A professional future with opportunities for development, growth, and advancement;
• RRSP Match program;
• Financial assistance to employees who wish to continue their education;
• Work/life balance, health and wellness initiatives including an excellent EAP program;
• Employee engagement programs that focus on fitness, food, and fun.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website: