Customer Experience Specialist - Banking & Digital

Scotiabank; Vancouver; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading financial institution is seeking a Customer Experience Associate in Vancouver, British Columbia. The role emphasizes building strong customer relationships and delivering exceptional service. Successful candidates will demonstrate proven customer service skills and technical proficiency, with an eagerness to support clients in achieving their financial goals. A flexible schedule and a collaborative work environment are also key aspects of this position, which offers a competitive compensation and benefits package.

Benefits

Professional development opportunities

Internal training for growth

Competitive compensation

Benefits package

Qualifications

• Proven customer service skills through work or community involvement.
• Ability to work in a professional, friendly manner.
• Willingness to work a flexible schedule.
• Comfortable in sales situations.
• Ability to promote digital banking options.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Uncover and meet customers' needs.
• Explain concepts simply.
• Contribute positively to a team environment.
• Demonstrate eagerness to learn and determination.

Skills

Customer service skills

Technical skills

Sales abilities

Effective communication

Job description

A leading financial institution is seeking a Customer Experience Associate in Vancouver, British Columbia. The role emphasizes building strong customer relationships and delivering exceptional service. Successful candidates will demonstrate proven customer service skills and technical proficiency, with an eagerness to support clients in achieving their financial goals. A flexible schedule and a collaborative work environment are also key aspects of this position, which offers a competitive compensation and benefits package.