Customer Experience & Solutions Specialist

HGS; Remote; CAD 30,000 - 60,000; Full time

Job summary

A global customer experience leader is seeking a dedicated Customer Relations Associate in British Columbia. In this role, you will provide exceptional support to customers, address billing inquiries, and resolve issues effectively. The ideal candidate will have a minimum of 6 months of customer service experience and possess excellent communication skills. This position offers $17 per hour with flexible scheduling and comprehensive benefits, while working from home. Join a company focused on making a positive impact in people's lives.

Benefits

Competitive hourly wage

Best in class medical, dental, and vision benefits

Flexible schedule options

Employee assistance programs

Career advancement opportunities

Qualifications

• Minimum 18 years of age.
• At least 6 months of customer service experience required.
• Experience troubleshooting issues and owning customer resolution.

Responsibilities

• Field customer billing inquiries and address concerns.
• Take a consultative approach to issue resolution.
• Use multiple systems to document customer interactions.

Skills

Customer service experience

Troubleshooting skills

Excellent communication skills

Computer proficiency

Job description

A global customer experience leader is seeking a dedicated Customer Relations Associate in British Columbia. In this role, you will provide exceptional support to customers, address billing inquiries, and resolve issues effectively. The ideal candidate will have a minimum of 6 months of customer service experience and possess excellent communication skills. This position offers $17 per hour with flexible scheduling and comprehensive benefits, while working from home. Join a company focused on making a positive impact in people's lives.