Customer Experience Representative (Casual)

NAIT; Edmonton; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading educational institution in Canada seeks candidates for temporary casual positions involving customer service and sales support. This role requires flexibility in scheduling and the ability to handle various responsibilities from processing orders to managing inventory. Candidates should have prior retail or customer service experience, strong communication skills, and a positive attitude towards teamwork. Opportunities for professional development are provided.

Benefits

Training and development opportunities

Collaborative work environment

Qualifications

• Previous experience in retail or customer service required.
• Ability to troubleshoot digital and technological issues is a plus.
• Experience working flexible hours, including evenings and weekends.

Responsibilities

• Process sales and web orders efficiently.
• Engage customers by offering support and resolving concerns.
• Support inventory management and organization.
• Prepare merchandise for sale and promote products.
• Enact loss prevention strategies for a secure shopping environment.

Skills

Customer service skills

Communication skills

Detail oriented

Agile learner

Teamwork

Computer skills

Education

Completion of grade 12

Tools

Point of Sale systems

Microsoft Office Suite

Job description

Overview

In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at www.nait.ca / careers.

Please note: This posting will be used to hire multiple positions. This is a temporary casual position ending on or before June 30, 2026. Candidates must have availability for varied shifts throughout the school year. A minimum of 3 days of 4 hour blocks of availability between Monday and Friday per semester is required, between the hours of 8:30am - 5:00pm.

This is a casual position that includes a variety of shifts flexing between the hours of 8:30am and 5:30pm, including willingness to cover at our Patricia and Souch campuses based on business needs. The successful candidates are expected to represent NAIT in a positive, professional manner.

If you have a passion to offer exemplary service, love interacting with people, value teamwork, and appreciate a job well done, then we welcome your application!

NAIT offers training and development opportunities to support professional growth for our staff and a welcoming and inclusive environment unrivaled in engagement and dynamism, with co-workers who are collaborative, respectful, and supportive.

Key Responsibilities

• Process sales and web orders in an efficient manner, modelling accuracy
• Actively engage customers by offering support, suggesting items for purchase, answering questions, and resolving concerns in a friendly manner
• Support the process of receiving, counting, tagging, and organizing inventory and customer orders
• Prepare merchandise for sale and assist in the promotion of products and specials
• Replenish floor stock and keep Team Leads informed of product sell-through observations
• Support the picking and fulfillment of web and special order purchases
• Enact loss-prevention strategies in order to support a secure shopping environment

Skills & Abilities

• Detail oriented and an agile learner with the ability to retain product knowledge and confidently assist customers
• Excellent skills in customer service, communication, and teamwork
• The ability to learn and follow established departmental guidelines and procedures
• Comprehension of Microsoft Office Suite with strong computer skills
• Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts
• Must be able to lift to 50 lbs and be able to stand for up to 6 hours a day

Qualifications

• Must have previous experience in a retail or customer service environment focusing on providing an excellent customer experience
• Point of Sale experience is necessary to be successful in the role
• Being able to troubleshoot digital and technological issues is a plus
• Completion of grade 12 or an equivalent combination of experience and education
• Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS)