Customer Exp Associate - Retail Concierge

ATLAS MACHINERY SUPPLY LTD; Toronto; On-site; CAD 35,000 - 50,000; Full time

Job summary

A family-owned Canadian industrial supply company in Toronto seeks a Customer Experience Associate – Retail Concierge. This role is essential in providing a seamless shopping experience, handling transactions, and assisting customers with inquiries. Ideal candidates are dynamic, possess excellent customer service skills, and are detail-oriented. Join a supportive workplace focused on collaboration and growth.

Qualifications

• Dynamic with excellent customer service skills.
• Detail-oriented and highly observant.
• Able to work effectively as part of a team.

Responsibilities

• Greet customers and establish rapport.
• Handle financial transactions and maintain cash drawer balance.
• Assist customers with inquiries and provide service.

Skills

Customer service skills

Communication skills

Attention to detail

Teamwork

Time management

Education

High school diploma

Tools

Microsoft Windows

Google applications

Job description

About Atlas Tools and Machinery

Atlas Tools and Machinery is a proud family‑owned Canadian business, now in its third generation and dedicated to delivering exceptional customer experiences since 1954. As a trusted provider of industrial supplies, we take pride in being experts in our field and offering high‑quality products at competitive prices. We are dedicated to ensuring our tradespeople have the tools and service they need to help build and shape the infrastructure of our local communities.

At Atlas, we value your enthusiasm, creativity, and entrepreneurial spirit. Our culture is focused on collaboration, respect, innovation, and a shared dedication to driving success. We are committed to creating a supportive and growth‑oriented workplace where you will continue to learn, grow, and build a career that is both challenging and rewarding.

Customer experience Associate – Retail concierge

As a Customer Experience Associate – Retail Concierge, your role is pivotal in creating a welcoming and seamless shopping experience for our customers. Reporting to the Customer Experience Team Lead (CXTL) the CXA plays a critical role in assisting our customers, handling transactions efficiently while providing knowledgeable recommendations and addressing customer inquiries. Your aim is to enhance each customer’s visit through exceptional service, fostering loyalty and ensuring a positive perception of our brand. Your contributions are essential in maintaining our commitment to high standards of customer satisfaction and operational excellence.

Job Overview

• Greeting customers and establishing a positive rapport.
• Completion of all financial transactions with the customers, ensuring every item is correctly scanned.
• Always maintaining the balance of the cash drawer, opening/closing of cash/balancing receipts at the end of the day.
• Making sure to achieve the cashier metrics daily.
• Stay informed of in‑store promotions and the monthly flyers.
• Utilize phone and iPad portals when needed to check inventory, look up orders, and inform customers when orders are ready for pick‑up.
• Collaboratively working as a member of the sales team to meet sales goals.
• Contribute to building and maintaining a friendly, professional, and service‑oriented store/work environment.
• Stock shelves, racks, hooks, and bins, and price products correctly.
• Assisting in the return of merchandise. Educate/update yourself on product returns and warranty plans.
• Be a good listener and offer customers the right help.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
• Comply with the company’s policy and procedure regarding loss prevention and health and safety.
• Continuously expand product knowledge and stay in tune with industry trends i.e., new products, services, tool kits, etc.
• Memorize product locations and direct customers.
• Train and supervise new cashiers and retail staff.
• Perform various duties throughout the store as required.

Qualifications and Skills

• Dynamic with excellent customer service skills.
• A high school diploma with previous cashier experience would be an asset.
• Excellent oral and written communication skills in English.
• Detail‑oriented, highly observant, and accurate.
• Computer literate with proficiency in Microsoft Windows, Google applications, and some mathematical aptitude.
• Able to work effectively as part of a team or independently.
• A multi‑tasker who can perform in a fast‑paced environment.
• Adaptable to change and demonstrate flexibility.
• Effective organizational and time‑management skills.
• Some heavy lifting is required; candidates must be comfortable with bending, kneeling, and standing for extended periods.

Equal Employment Opportunity

At Atlas Tools & Machinery, we are committed to fostering an inclusive and diverse workforce. We welcome applicants from all backgrounds and are proud to be an equal opportunity employer. We support individuals with disabilities through the accommodation process during the hiring process. Please reach out to our Human Resources team or the hiring manager if you require accommodation to apply.

We thank all applicants for their interest in this opportunity, but only candidates selected for interviews will be contacted.