Customer Community Evangelist & Content Strategist

Visier Solutions Inc; Canada; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading analytics solutions provider is seeking a Customer Content and Community Evangelist to drive customer engagement in the online community. The ideal candidate will execute community strategies, develop content for customer support, and foster positive customer relationships. Required qualifications include a degree in a relevant field, 3+ years in customer communication, and experience in community marketing. This role offers a competitive salary within a fixed hybrid work model, promoting a collaborative and inclusive work environment.

Benefits

Competitive salary

Top-tier health and wellness benefits

Stock options and/or bonus

Generous paid time off

Qualifications

• 3+ years of experience communicating directly with customers.
• 5 years of experience in a customer marketing or customer community role.
• Experience in the SaaS industry, preferred.

Responsibilities

• Drive engagement of customers with Visier’s online community.
• Develop content strategies and peer-to-peer assistance channels.
• Analyze content performance and adapt strategies accordingly.

Skills

Excellent verbal and written communication skills

Strategic and critical thinking

Strong interpersonal skills

Data-driven approach to decision making

Highly organized with excellent time-management skills

Education

Bachelor’s degree in Communications, Marketing, Business, or related field

Tools

Gainsight

ServiceNow

Discourse

Job description

A leading analytics solutions provider is seeking a Customer Content and Community Evangelist to drive customer engagement in the online community. The ideal candidate will execute community strategies, develop content for customer support, and foster positive customer relationships. Required qualifications include a degree in a relevant field, 3+ years in customer communication, and experience in community marketing. This role offers a competitive salary within a fixed hybrid work model, promoting a collaborative and inclusive work environment.