Customer Care Specialist — Long-Term Contract

Westlake Chemical; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading manufacturer in North America is seeking a Customer Service Representative to manage customer orders and relationships in Calgary. The ideal candidate will possess strong interpersonal skills, have experience in conflict resolution, and be able to multitask effectively. This role offers a long term contract with potential for permanence, providing a dynamic work environment and opportunity for career growth.

Qualifications

• Formal education such as a Bachelor’s degree or certifications.
• 1-3 years of practical customer service/order entry experience.
• Strong interpersonal and relationship management skills.

Responsibilities

• Process customer orders accurately via EDI or email.
• Manage customer complaints and resolve issues in a timely manner.
• Communicate with customers for order updates and resolution.

Skills

Interpersonal skills

Conflict resolution

Multi-tasking

Basic math skills

Education

Bachelor’s degree or equivalent certifications

1-3 years of practical customer service experience

Tools

SAP/JDE

Salesforce.com

Email communication tools

Job description

A leading manufacturer in North America is seeking a Customer Service Representative to manage customer orders and relationships in Calgary. The ideal candidate will possess strong interpersonal skills, have experience in conflict resolution, and be able to multitask effectively. This role offers a long term contract with potential for permanence, providing a dynamic work environment and opportunity for career growth.