Customer Care & Billing Specialist

Sonova Group; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hearing care provider in Calgary is seeking a Customer Care Representative to deliver outstanding customer service and support for Hearing Care Professionals. This role involves managing client accounts, scheduling appointments, and providing in-clinic assistance. The ideal candidate has strong communication skills and a commitment to helping others. The position offers competitive pay, health benefits, and abundant growth opportunities.

Benefits

Competitive starting wage of 20 dollars/hour

Extended health benefits from day one

3 weeks vacation to start

6 days of personal time

Eligible for monthly bonuses

Education sponsorship opportunities

Qualifications

• Strong communication and customer service skills are essential.
• Experience with accounts receivable is preferred.
• Must be aligned with the company's values.
• A positive and proactive attitude is required.

Responsibilities

• Provide exceptional customer service in person, over the phone, and by email.
• Schedule appointments for Hearing Care Professionals.
• Manage client accounts and build relationships.
• Work with insurance companies for billing operations.
• Assist with device repairs and maintenance.

Skills

Strong communication skills

Customer service skills

Accounts receivable experience

Willingness to learn

Job description

A leading hearing care provider in Calgary is seeking a Customer Care Representative to deliver outstanding customer service and support for Hearing Care Professionals. This role involves managing client accounts, scheduling appointments, and providing in-clinic assistance. The ideal candidate has strong communication skills and a commitment to helping others. The position offers competitive pay, health benefits, and abundant growth opportunities.