Customer Account Coordinator

XTL Transport, Logistics, Distribution; Brampton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A transportation and logistics company is hiring a Customer Account Coordinator in Brampton. The role involves managing customer accounts, ensuring accurate data entry, and maintaining positive relationships. Ideal candidates should be bilingual with strong customer service skills and experience in a distribution center. Shift hours are Monday to Friday, 8 am to 5 pm.

Qualifications

• Safety-, quality-, and team-oriented.
• Problem-solving skills and initiative.

Responsibilities

• Data entry for transaction creation.
• Maintain a positive relationship with customers.
• Validate that all transactions are correct and complete.

Skills

Knowledge and mastery of WMS systems

Good communication skills

Experience in a distribution center environment

Bilingual (oral and written)

Excellent customer service skills

Job description

Overview

XTL Transport Inc., a well-established company in the Transportation, Logistics and Warehousing-Distribution field, is looking for a Customer Account Coordinator to join our team. The ideal candidate is a safety-, quality-, and team-oriented player. If you are looking for a stable job with a vital company, XTL Transport Inc. is the place for you!

Responsibilities

1. Data entry for transaction creation (receiving/shipping).
   • Create and modify customer account data.
   • Maintain a positive relationship with customers.
   • Update customer profiles and track accounts.
   • Run reports as required.
2. Communication & support
   • Communicate customer requests to operations.
   • Follow up with customers on a regular basis.
   • Follow up with the operations department to ensure that all relevant documents are accurate (products received and products shipped).
3. Validation and follow-up
   • Validate that all transactions are correct and complete.
   • Verify that transactions and services are correctly entered into the system and invoiced.
4. Skills & Abilities
   • Knowledge and mastery of WMS systems (AS400 an asset).
   • Good communication and explanation skills.
   • CTPAT sensitive position - subject to a criminal record search.
   • Experience in a distribution center environment (asset).
   • Experience in a similar position.
   • Bilingual (oral and written).
   • Excellent customer service skills.
5. Resolution of problems and initiative
   • Sense of initiative and autonomy.
   • Ability to communicate with various stakeholders.
   • Ability to determine the management of priorities.
   • Ability to work under pressure and handle several files simultaneously.
   • Ability to be flexible to adapt to changing work priorities.
6. Work Environment
   • Be sensitive to the importance of Occupational Health and Safety.
   • Have a positive and determined attitude.
   • Team oriented.

Work Hours

Shift Available: Mon - Fri: 8am - 5pm (Morning)