CRM & Automation Analytics Specialist

Embark Student Corp.; Mississauga; On-site; CAD 50,000 - 58,000; Full time

Job summary

A leading educational services company is looking for a Customer Insights & Automation Analyst to build and maintain their technology suite. The role requires strong CRM and WFM software experience, analytical skills, and the ability to create reporting and dashboards. Candidates should possess a bachelor's degree in commerce or a related field, have excellent attention to detail, and strong problem-solving abilities. This full-time position is based in Mississauga, Canada, offering a salary of $50,000 per year.

Qualifications

• Bachelor’s degree in commerce/business or a related area.
• Experience in CRM software (Salesforce) and Workforce Management software (Genesys).
• Excellent analytical and investigative skills to identify trends.
• Attention to detail is a must.
• Strong problem-solving skills and ability to think critically.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint).
• Intermediate knowledge of SQL, Python, R required.
• Excellent written and verbal communication skills.

Responsibilities

• Master and maintain CRM and WFM technology stack.
• Provide recommendations to enhance operational efficiencies.
• Implement new technology and feature updates.
• Create and publish reporting and dashboards.
• Stay abreast of industry trends and recommend improvements.
• Provide channel support to Customer Division teams.

Skills

Analytical skills

Problem-solving

Attention to detail

Communication skills

Collaboration

Education

Bachelor’s degree in commerce/business or related area

Tools

Salesforce

Genesys

Tableau

PowerBI

Microsoft Office Suite

SQL

Python

R

Job description

A leading educational services company is looking for a Customer Insights & Automation Analyst to build and maintain their technology suite. The role requires strong CRM and WFM software experience, analytical skills, and the ability to create reporting and dashboards. Candidates should possess a bachelor's degree in commerce or a related field, have excellent attention to detail, and strong problem-solving abilities. This full-time position is based in Mississauga, Canada, offering a salary of $50,000 per year.