Credit & Collections Specialist

Kohl & Frisch Ltd; Vaughan; On-site; CAD 50,000 - 70,000; Full time

Job summary

A national wholesale distributor in Canada is seeking a Credit & Collections Specialist to manage collections, reconciliation, and general credit administration for independent accounts across Canada. Candidates should have at least 5 years of relevant experience, strong communication skills, and proficiency in MS Excel. The role demands effective negotiation abilities and a strong customer service orientation. Interested candidates can apply via email.

Qualifications

• Minimum of 5 years of progressively responsible collection and reconciliation experience.
• Experience in a high-volume department is preferred.
• Ability to work autonomously and effective collection & negotiation skills.

Responsibilities

• Manage independent accounts across Canada encompassing collections and reconciliation.
• Prepare weekly statements and monthly reports for assigned accounts.
• Provide superior customer service to internal and external customers.

Skills

Collection and reconciliation experience

Communication skills

Organization and analytical skills

Customer service skills

Advanced skills in MS Excel

Education

University or College or equivalent experience

Completion or enrolment in the CCP program

Job description

POSITION: Credit & Collections Specialist

STATUS: Full-time

LOCATION: Kohl & Frisch Limited (Concord, ON)

REPORTS TO: Supervisor, Credit & Collections

DEPARTMENT: Finance

Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs.

Primary Role of this Position

Reporting to the Credit Supervisor, this position is responsible for managing all independent accounts across Canada encompassing collections, reconciliation and general credit administration.

Key Areas of Responsibility

• Identify when delinquent accounts need to be called based on their terms of sale and call promptly once an account becomes past due
• Handle all returned payments and reporting
• Follow up frequently for payment commitments
• Handle all requests for documentation and conduct all research resulting from the request
• Assist with payment allocations for assigned accounts
• Manage collection and full reconciliation of some Hospital & National Accounts
• Prepare weekly statements and monthly reports for assigned accounts
• Reply to all trade requests
• Manage all drop shipment credit approvals
• Review and release held orders within approval limit
• Reconcile customer accounts, resolving any discrepancies
• Investigate and resolve billing discrepancies
• Collaborate with other departments to review status of accounts and confirm good standing to qualify for internal marketing promotions
• Weekly ATB analysis with Supervisor
• Provide superior customer service to internal and external customers
• Process freight claims in collaboration with Transportation department
• Review and assist with clearing of Inter-depot transfers
• Work closely with the sales team for significant changes in account status and returned payments
• Compile and submit credit review summaries about problem accounts to Supervisor
• Assist and provide required documents to fulfill auditor requests
• Work as a team with sales, customers, other departments and members of this department to accelerate cash inflows and reduce credit risk
• Other duties as required

Education and Qualifications

• Minimum of 5 years of progressively responsible collection and reconciliation experience in a high-volume department
• University or College (or equivalent experience)
• Completion or enrolment in the CCP program
• Experience working in a privately owned organization would be an asset
• Must be able to work autonomously and have effective & persuasive collection & negotiation skills
• Must possess excellent organization, reconciliation and analytical skills
• Must have excellent communication and follow up skills
• Proven ability to overcome obstacles and get results
• Must have strong interpersonal skills with the ability to communicate & develop a high level of confidence and trust with critical contacts
• Strong customer service skills, with the ability to resolve customer concerns
• Confidence and tact in dealing with business owners and Sales team
• Advanced skills in MS Excel
• Conscientious & results oriented, with a strong work ethic, positive attitude and the ability to work well under pressure & within deadlines

How to Apply

If you are interested in applying, please submit a cover letter and a résumé to [e-mail].

Please ensure you specify the job title, Credit & Collections Specialist, in the subject line of your email.

Kohl & Frisch would like to thank all applicants for their interest. Only those candidates who are selected for an interview will be contacted. Kohl & Frisch Limited welcomes applications from individuals with disabilities and provides accommodation upon request for candidates taking part in the selection process.