Coordinator Operations Centre

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major banking institution is seeking a Coordinator for its Operations Centre in Toronto. This role involves coordinating daily operations, supporting employee onboarding, and maintaining process quality in a dynamic environment. Ideal candidates will hold a Bachelor's degree related to business continuity and have at least 3 years of relevant experience. Strong communication and organizational skills are essential. The position offers a competitive salary and a positive workplace culture, emphasizing professional growth and inclusive practices.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Personal development opportunities

Qualifications

• At least 3 years of experience in business continuity or related fields.
• Strong communication and leadership skills.
• Detail-oriented with problem-solving abilities.

Responsibilities

• Coordinate daily operations of the Operations Centre.
• Support onboarding and access for team members.
• Maintain quality and compliance of operations.
• Organize training sessions and update documentation.
• Build positive relationships with colleagues.

Skills

Microsoft Office applications

Communication skills

Organizational skills

Critical thinking

Stakeholder engagement

Education

Bachelor’s degree in Business Continuity or related field

Job description

We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com.

What you’ll be doing

The Operations Centre (OC) is at the heart of CIBC’s operational excellence, supporting our business continuity and security efforts. As the Coordinator, Operations Centre, you’ll lead the day‑to‑day operations, ensuring the OC runs smoothly and efficiently. You’ll support OC facilities, employee onboarding and off‑boarding, access control, and capability management. You’ll work with the team to grow partnerships, enhance OC visibility, and help create reports for senior management. You’ll also support training, maintain process quality, and support the transition of new capabilities.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on‑site full‑time.

How you’ll succeed

• Coordinate daily operations: Assist with the day‑to‑day activities in the Operations Centre, and promptly elevate any issues.

• Help with onboarding and access: Support onboarding and off‑boarding for Operations Centre team members, including helping set up access and applications as directed.

• Maintain quality and compliance: Keep records of Operations Centre processes up to date and follow established standards and guidelines.

• Assist with capability transitions: Help organize training sessions and update documentation when new responsibilities or tools are introduced.

• Build positive relationships: Communicate clearly and work well with colleagues and partners inside and outside the team.

• Promote Operations Centre: Participate in tours and presentations to help showcase the Operations Centre and CIBC’s mission.

• Prepare reports: Gather information and help prepare reports for management, noting important trends and activities.

• Help solve problems: Research and gather information to support the resolution of issues, asking for guidance when needed.

Who you are

• You have a Bachelor’s degree in Business Continuity, Risk Management, Security, Emergency Management, or a related field (or equivalent experience).

• You bring at least 3 years of experience in business continuity, risk management, crisis management, or a related discipline.

• You are proficient with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

• You have strong communication, organizational, and leadership skills.

• You are resourceful, detail‑oriented, and excel at critical thinking and stakeholder engagement.

• You have knowledge of CIBC business and security groups. (Preferred)

• You hold professional certifications such as CBCP (Certified Business Continuity Professional) or CISSP (Certified Information Systems Security Professional). (Preferred)

• Values matter to you. You bring your real self to work and you live our values—trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute‑based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-CC East 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Collaboration, Decision Making, Fraud Investigations, Reporting and Analysis, Researching, Risk Management and Mitigation