Coordinator – Food Services & New Technology

Cirque du Soleil Entertainment Group; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading entertainment organization in Montreal is seeking a Costumer Experience Coordinator to manage administrative and operational tasks across several units. The role requires 2+ years of experience in similar positions and strong organizational skills. Responsibilities include managing IP Service Desk requests, coordinating signage updates, and supporting data analysis. This role offers challenges to boost your career and includes a group insurance program.

Benefits

Group insurance program

Opportunities to travel

Challenging career opportunities

Qualifications

• 2+ years of experience in coordination, operations, or admin roles.
• Experience in entertainment, food services, or tech is a plus.
• Proficiency with tools like Power BI, Excel, and SAP or willingness to learn.

Responsibilities

• Support the Director of Food Offerings & New Technology.
• Manage all IP Service Desk requests.
• Coordinate printing and delivery of signage.
• Assist in supplier account opening and SAP account creation.

Skills

Coordination

Organizational skills

Multitasking

Communication

Power BI

Excel

SAP

Job description

Costumer Experience

Full‑Time Position

We were born from an eclectic troop of performers. Come live the experience of being yourself every day to create the extraordinary.

OUR MISSION

Since 1984, Cirque du Soleil Entertainment Group has been focusing on ever more creative and magical work in order to constantly push the limits of the imagination and surprise spectators! Innovation and creativity are at the heart of our shows and will continue to transcend our upcoming productions around the world.

YOUR MISSION

The Coordinator will support the Director of Food Offerings & New Technology in managing administrative, operational, and content‑related tasks across both business units. This includes supporting the execution of new city plans, managing digital content and integrations, coordinating signage and supplier logistics, and handling data analysis and project documentation.

Key Responsibilities

• New Technology (IP/Zippin) Support:
• Manage all IP Service Desk requests.
• Coordinate content updates for show pages (artists, visuals, ticketing, etc.).
• Add or remove markets on IP systems and update translations for new markets.
• Track and maintain New City Plans on IP & Ticket pages.
• Support QA across 15+ IPs for content, navigation, and usability.
• Monitor Power BI dashboards for performance & maintenance.
• Support content and data requests from partnerships and assist with integration/visual updates.
• Prepare UX copy decks for upcoming experiences and new launches.
• Support the team on research, data analysis, special projects, and presentations.
• Prepare menus and visuals for Mobile order systems for every market.
• Signage & Communications Coordination:
• Manage all signage requests and updates for onsite operations.
• Coordinate printing and delivery of signage in collaboration with PDI and other vendors.
• Track and process payables for signage and translation‑related expenses.
• Supplier & Procurement Administration:
• Assist in supplier account opening and SAP account creation processes.
• Support sourcing of food containers, display units, and F&B equipment.
• Coordinate packaging distribution across international markets.
• Monitor and coordinate equipment repair requests in collaboration with vendors.

YOUR UNIQUE EXPERTISE

• 2+ years of experience in coordination, operations, or admin roles (entertainment, food services, or tech a plus).
• Strong organizational and multitasking skills.
• Proficiency with tools like Power BI, Excel, SAP (or willingness to learn).
• Excellent written and verbal communication.
• Ability to work cross‑functionally with internal teams and external vendors.

Key Competencies

• Attention to detail
• Ownership & accountability
• Flexibility and adaptability
• Collaborative mindset
• Tech‑savvy with an interest in digital tools and platforms

Here Is An Overview

• A variety of events used to enhance your experience. We are known for our great sense of coming together.
• A lot of challenges to boost your career.
• A group insurance program.
• The chance to travel the world and meet new people!!

Cirque du Soleil Entertainment Group is committed to creating and maintaining an accessible and inclusive workplace. Proud ambassador of equality in employment, Cirque du Soleil Entertainment Group is committed to eliminating discrimination based on age, skin color, origins, religion, sex, sexual orientation and any other characteristic. Neutral and inclusive writing is now preferred for all new job postings.