Coordinator, Customer Service

MasterBrand Cabinets LLC; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading cabinetry firm in Winnipeg is seeking a Generalist to coordinate field tasks and customer service. The role involves dispatching technicians, managing service appointments, and ensuring timely invoicing. Ideal candidates should possess strong communication skills, be detail-oriented, and have experience with Microsoft Office and Salesforce. This is a full-time position with competitive benefits.

Qualifications

• Superior service attitude is a must.
• Ability to nurture long-term relationships.
• Must be self-motivated and team-oriented.

Responsibilities

• Dispatch FSRs and Service Technicians daily.
• Assist in Scheduling Warranty Service Appointments.
• Confirm and stage parts for technicians.
• Responsible for all invoicing.

Skills

Customer Service

Attention to Detail

Verbal Communication

Written Communication

Self-Motivated

Computer Skills

Dispatching

Education

High School diploma / GED

A.S. degree

Tools

Excel

Microsoft Word

Salesforce

Job description

Overview

The Generalist position plays a key role in servicing our customers. The position is responsible for ensuring that all field tasks are scheduled and completed on-time to meet the needs of our customers, maintaining warehouse inventory controls and ensuring Customer invoices are completed on time.

Responsibilities

• Dispatch FSRs, Service Technicians, and Installers daily to ensure field efficiency and confirm dispatched work is completed.
• Assist in Scheduling Warranty Service Appointments.
• Schedule all field appointments utilizing Salesforce.
• Confirm and stage parts for technicians.
• Backup Customer Service as needed.
• Responsible for all invoicing.
• Follow up with Installers and Service Technicians on any missing work debriefs from previous day.
• Update 3PL systems with schedule changes and send required delivery reports to 3PL confirming delivery.
• Transship, release all orders to invoice Customer.
• Keep track of construction schedules through verbal, electronic or hard copy communications with the superintendent; accumulate schedules as required by the Builder to keep up with changes and ensure alignment in Salesforce.
• Other duties incidental or regular may be assigned at management's discretion.

Qualifications

• Superior service attitude.
• Ability to nurture long-term relationships.
• Attention to detail and accuracy.
• Strong written and verbal communication skills; ability to communicate with all levels of skilled trades and customers.
• Self-motivated and team oriented.
• Ability to work in a fast-paced team environment and handle multiple priorities.
• Ability to follow existing guidelines and establish improved procedures.
• Experience using computer programs including Excel and Microsoft Word.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to read, analyze and interpret general business information and regulations in English.
• Computer literacy including experience using Microsoft Office; previous AS400 and Salesforce experience is preferred.
• Ability to handle stressful situations while remaining calm.

Education & Experience

High School diploma / GED required; A.S. degree preferred.

Experience using computer programs including Microsoft Excel and Word.

Additional Information

For nearly 70 years MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That combined with our stylish products, expansive dealer and retail network and dedicated associates has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward and is kept alive by our more than 14,000 associates across 20 plus manufacturing facilities and offices. Visit to learn more and join us in building great experiences together!

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability or handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment please contact us.

Employment Type: Full-time

Remote Work: Employment Type

Key Skills

Senior Care, Customer Service, Developmental Disabilities Experience, Computer Skills, Microsoft Outlook, Case Management, Computer Literacy, Dispatching, Home Care, Administrative Experience, Social Work, Word Processing

Vacancy: 1