Content Manager

Electronic Arts (EA); Vancouver; On-site; CAD 66,000 - 91,000; Full time

Job summary

A leading video game company is seeking a Content Manager to enhance player experience through effective content publishing and management. The role involves coordinating with CRM and Web Producer teams, planning content releases, and optimizing processes. Candidates should have a background in business or a technical field, strong project management skills, and familiarity with content management systems. This role offers a competitive salary, flexible benefits, and opportunities for growth in an innovative environment.

Benefits

3 weeks vacation

Paid sick time

Health, dental, and vision coverage

Retirement plan

Qualifications

• Graduate with a background in business or technical field or proven experience in digital content management.
• Excellent time/project management skills.
• Experience with project and workload management applications.
• Basic knowledge of HTML, CSS, and web technologies.

Responsibilities

• Publish and monitor content to support player experience and subscription models.
• Plan and prioritize workload releases.
• Support player engagement initiatives through content publishing.
• Manage publishing processes for content updates.

Skills

Project management

Collaboration

Content management

Digital operations

HTML and CSS knowledge

Education

Degree in business or technical field

Tools

Contentful

Adobe Experience Manager (AEM)

Job description

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Our Content Managers play an important part in making the Player experience for EA. You will support the CRM omni-channel content publishing pipeline, including live services activities and template management. By collaborating with members of the CRM franchise and Web Producer teams, as well as Brand and Merchandising partners, you will coordinate and manage content, address live issues across our channels that affect player experience, and participate in CRM Product, Engineering, and Design workstreams.

You will report to the Lead Web Producer - CRM Campaigns who is responsible for the EA SPORTS FC franchise.

Key Roles and Responsibilities

• Work with existing copy and assets to publish and monitor content that supports the player experience and subscription models to ensure partner and business plans are met.
• Plan, prioritise, and mitigate risk for workload releases.
• Support player engagement and content initiatives through publishing content for EA’s player portals including regional and localized requirements.
• Set up and manage publishing processes to distribute content updates, offer incentives, and other ad hoc communications.
• Identify and bring to action opportunities for process and operations optimization.

Job Requirements

• A graduate with a background in business or technical field OR proven professional experience working at an established level in digital content management, web publishing, digital operations, or related domain space.
• Excellent time/project management skills to meet goals across multiple domains and time zones.
• You will have experience with project and workload management applications, and top tier web browsers.
• Experience working with Contentful, Adobe Experience Manager (AEM), or similar content management systems.
• Basic knowledge of HTML, CSS, and other web technologies.
• Familiarity with current subscription and e-Commerce user/buyer feature sets available on major web storefronts (e.g., Netflix, Amazon, Steam, and iTunes).

Desired Profile

• You ask questions and find answers and resources.
• Collaborative: Able to partner with and advocate for local and global partners.
• Understand how technology, design, and processes interact to create products, tools, and methods to completing work.
• Champion: Identify opportunities to make improvements.
• Enthusiastic and focused.
• Interest in video gaming or digital/social gaming.

Pay Transparency - North America

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

Compensation And Benefits

• British Columbia (depending on location e.g. Vancouver vs. Victoria) $66,100 - $90,400 CAD

Pay is just one part of the overall compensation at EA. For British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.