Consultant (e) en support TLM / Consultant TLM Support

ADP; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading global cloud-based HCM provider is hiring a TLM Consultant. In this role, you will support clients using Time and Labor Management products, resolve software and hardware queries, and configure interfaces. A successful candidate must be bilingual in French and English and have a strong customer service background. The position offers a hybrid work model while focusing on mental health and career growth through ongoing training. Apply today and contribute to innovative solutions for clients.

Benefits

Focus on mental health and well-being

Ongoing training and development opportunities

Flexibility to integrate work into everyday life

Qualifications

• Proven track record for delivering exceptional customer service.
• Aptitude to learn new software applications.
• Excellent communication skills, written and verbal.

Responsibilities

• Engage with clients to understand their product challenges.
• Resolve Time and Attendance software and hardware related questions.
• Achieve call metrics as determined by the business unit.

Skills

Bilingual: French & English

Exceptional customer service

Technical knowledge of hardware and networks

Excellent organization and prioritization skills

Experience in payroll, benefits, time & attendance

Education

Post-secondary diploma or equivalent

Job description

ADP is hiring a TLM Consultant.

In this role, you as a TLM Consultant are responsible for resolving software and hardware questions for clients using Time and Labor Management products. You provide solutions to meet client needs, automating time and attendance calculations for payroll production.

The TLM Consultant configures and optimizes the Time and Labor Management interfaces and serves as an expert within the Time and Attendance domain.

What you’ll do:

Be a true partner. Are you the ultimate relationship builder?

• You will engage with clients to truly understand their product challenges and related needs; solve such challenges while building long‑term trust.
• Be a team player who seeks to understand the business and asks questions to other members of the team, sales, and client service partners to bring resolution to client requests.
• Follow call handling best practices to deliver exceptional service.
• Adhere to our 3‑2 hybrid work model.
• Achieve call metrics as determined by the business unit.
• Resolve Time and Attendance software and hardware related questions.

To succeed in this role – Requirements:

• Bilingual: French & English
• Proven track record for delivering exceptional customer service.
• Aptitude to learn new software applications.
• Fundamental understanding of hardware, networks, routers, switches, IP addresses.
• Basic technical knowledge or experience in a technical field.
• Post‑secondary diploma or equivalent.
• Excellent organization, prioritization skills, and strong attention to detail.
• Excellent soft skills.
• Excellent communication – written and verbal.
• Experience in payroll, benefits, time & attendance is considered an asset.
• Ability to work in a team environment.

You’ll love working here because you can:

• Focus on your mental health and well‑being. We take care of one another and offer support for your well‑being because healthy associates are happy.
• Join a company committed to giving back. Generating a lasting, positive impact on the communities we work and live in.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program.
• Innovate. Problem‑solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily into everyday life.
• Go global. With operations around the world, exciting networking opportunities abound.
• Belong. Join one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for?

Apply today!

Jobs.adp.ca

About ADP:

ADP is a global cloud‑based provider of comprehensive Human Capital Management solutions that combine HR, payroll, talent, time administration, tax, benefits, and outsourcing services.

ADP EEO & Workplace Equity: ADP is committed to offering an inclusive, diverse, and equitable workplace, providing equal employment opportunities without regard to any protected characteristic, and focusing on merit, qualifications, experience, and work performance.

ADP Ethical Standards: ADP upholds the highest ethical standards and compliance with all applicable laws. We expect staff to act with highest integrity and foster an honest, respectful workplace.

ADP Awards and Recognition – more information available.

Learn more about ADP culture and values at https://jobs.adp.com/life-at-adp/.