Consultant], [DCO]

Genpact; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global technology services company is inviting applications for the role of Consultant in Montreal. This position focuses on Data Centre Operations, with responsibilities including vulnerability remediation and providing technical assistance to customers. Ideal candidates have a degree in Technology or Computer Science, strong problem-solving abilities, and excellent communication skills. You'll join a collaborative environment that emphasizes innovation and cutting-edge AI solutions. This role is an opportunity to grow in a fast-paced, technology-driven workplace.

Benefits

Hands-on experience with AI solutions

World-class training and mentorship

Commitment to ethical AI practices

Qualifications

• Graduate or postgraduate degree in Technology with Computers or IT.
• Good understanding of IT infrastructure and troubleshooting.

Responsibilities

• Primary responsibility is vulnerability remediation.
• Serve as first point of contact for technical assistance.
• Backup and image IT assets according to procedures.

Skills

Technical expertise in IT workstreams

Problem-solving abilities

Strong communication skills

Education

Graduate or postgraduate degree in Technology

Degree in Computer Science or related qualification

Job description

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Position Overview

Inviting applications for the role of [Consultant], [DCO]! The purpose of this job is to provide all aspects of Data Centre Operations and provide required guidance.

Responsibilities

• The main responsibilities include vulnerability remediation which would be the primary task.
• Serve as the first point of contact for customers seeking technical assistance over the phone, email or in person.
• Create/acknowledge, follow‑up, escalate and resolve incidents/service requests as per procedures within allocated timelines.
• Ensure tickets are always updated until issues are resolved and communicate the progress to the end‑user client.
• Resource should be open to work in rotational shifts.
• Resource should be keen to learn newer things related to technology and domain.
• Resource should be energetic and passionate to drive results for business needs and personal growth in technology and/domain knowledge.
• Perform hardware IMACD (Install, Move, Add, Change and Dispose) activities.
• Backup and image IT assets as per procedures.
• Adhere to and enforce Security and Corporate policies related to usage of IT hardware/software.
• Manage and monitor IT assets to ensure accurate inventory records and log updates to the configuration management database (CMDB).
• Keep the work area and IT storage well organized and clutter free.
• Perform ad‑hoc/project‑related tasks and additional responsibilities assigned by the Service Desk manager. Prepare and publish various IT reports on an ad‑hoc and/or regular basis.
• Create and/or maintain/update technical Standard Operating Procedure (SOP) documents.
• Liaise effectively while maintaining good working relationships with various internal/external IT teams and vendors.

Qualifications

Minimum Qualifications

• Graduate or postgraduate degree in Technology with Computers or Information Technology (IT) stream.
• A degree in Computer Science, IT, Systems Engineering or a related qualification.

Preferred Qualifications / Skills

• Good understanding of IT infrastructure and troubleshooting.
• Technical and system expertise in relevant IT workstreams.
• Good problem‑resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.
• Good analytical and problem‑solving skills.
• Ability to effectively interact with users and IT staff in implementation of new functionality and solving problems.
• Strong communication skills (written and verbal).
• Capability to coordinate and execute tasks assigned.

Why Join Genpact?

• Lead AI‑first transformation – Build and scale AI solutions that redefine industries.
• Make an impact – Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career—Gain hands‑on experience, world‑class training, mentorship, and AI certifications to advance your skills.
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast‑moving workplace.
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build.
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness—built on a foundation of integrity and inclusion—allow your ideas to fuel progress.
• Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
• Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.