Concierge - Senior Manager/Manager, Concierge (Contact Centre) Management

Aritzia; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A fashion retail company in Vancouver seeks a Concierge Manager to lead a team in delivering exceptional sales and service. This role requires optimizing performance, resolving client inquiries, and building strong relationships. Ideal candidates will have experience in sales, strong leadership skills, and a commitment to client satisfaction. Join us to grow your career while leading a high-performing team and delivering outstanding client experiences.

Qualifications

• Experience in sales and customer service.
• Ability to lead a high‑performing team.
• Strong problem-solving skills.

Responsibilities

• Optimize performance in each channel.
• Sell clothes and deliver exceptional service.
• Build loyal client relationships.
• Resolve escalations to protect the brand.

Job description

THE TEAM

The mission of the Concierge Management Department is to lead the team to connect with and delight our clients through exceptional sales and solution expertise.

THE OPPORTUNITY

Aritzia is growing and our Concierge Management team is growing with it. This is a unique opportunity to be part of the team responsible for providing exceptional experiences for clients who contact Concierge by resolving their inquiries and delivering selling and solving expertise. As the Concierge Manager, you will lead the team to deliver world‑class sales, solution and service excellence while ensuring the center is set up to exceed daily goals via a high‑performing and engaged team. And, with people at the heart of everything you do, you will support your high‑potential people to grow rewarding careers at Aritzia—while enjoying one yourself.

THE ROLE

As the Concierge Manager, you will lead the team to:

• Optimize the performance in each channel
• Sell clothes, deliver world‑class service, and build loyal client relationships
• Ensure the world‑class delivery of sales, solution, and service expertise
• Resolve client escalations to protect Aritzia’s brand and elevate our commitment