Concierge - Seasonal Advisor

Aritzia; Canada; On-site; CAD 30,000 - 60,000; Part time

Job summary

A fashion retail leader in Canada seeks Seasonal Concierge Advisors to provide world-class client service at their Concierge Centre in Vancouver. This position involves engaging with clients via Live Chat, Phone, and Email while showcasing styling expertise. Candidates must have a passion for exceptional service, effective communication skills in English, and the desire to thrive in a high-performance team. The role offers competitive pay starting at $22/hr with opportunities for growth and extensive training.

Benefits

Product Discount

Exclusive private shopping events

On-site dining at A-OK Commissary & Cafe

In-office fitness studio - The SET

24/7 wellness resources

Dog-friendly environment

Qualifications

• Passion for providing world-class client service.
• Aspirational sense of individual style.
• Desire to thrive on a high-performance team.
• Commitment to learn Aritzia's values.
• Ability to communicate effectively in English.

Responsibilities

• Deliver client service across various channels.
• Sell clothes and build client confidence.
• Resolve inquiries efficiently and exceed targets.

Skills

Client service

Styling expertise

Communication in English

Ability to learn technology systems

Job description

Overview

Have an eye for style? We are hiring Seasonal Advisors at our Concierge Centre in Vancouver, BC to start April/May 2026. Apply today - your lifelong career in fashion might launch here.

Note: The Talent Acquisition team will be in touch with successful applicants starting March 2026.

The Team

The mission of the Concierge Division is to connect with and delight our clients.

The Opportunity

Concierge offers you the opportunity to join our dynamic, high-performing team as we deliver Everyday Luxury to the world. So much more than a customer care centre - hence the fancy name - Aritzia Concierge plays a pivotal role in the experience of our clients, providing engaging service and exceptional selling & styling expertise every day. Your lifelong career in fashion might just start here.

We\'re proud to offer industry leading wages starting at $22/hr. with unlimited growth potential at Aritzia.

You\'ll receive a world-class Concierge education, including a comprehensive onboarding program designed to set you up for success. As a top performer you will have the opportunity to join the team permanently or be invited back next season.

The Role

As a Seasonal Concierge Advisor, you will:

• Deliver world-class client service across all channels including Live Chat, Phone, and Email
• Sell clothes and earn client confidence through unparalleled styling expertise
• Resolve client inquiries efficiently, ensuring the highest levels of satisfaction
• Meet and exceed established performance targets

The Qualifications

The Seasonal Concierge Advisor has:

• The passion for providing world-class client service and building long lasting client relationships
• An aspirational sense of individual style
• The desire to thrive on a high-performance team
• The commitment to learn and apply Aritzia\'s values and standards
• The ability to communicate effectively in English (written and verbal)
• The aptitude for learning and navigating diverse technology systems

Retail, contact centre, customer service or hospitality experience is considered an asset.

The Logistics

As a Seasonal Concierge Advisor, you have:

• The ability to start throughout April and May
• The ability to work 30 hours per week for mandatory training in your first two weeks
• Training is typically scheduled Monday to Friday from 8:00AM - 2:00PM or 2:30PM - 8:30PM PST
• The ability to work shifts within our operating hours of 8AM - 9PM PST (including evenings and weekends). Note hours of operation are subject to change based on business needs.
• No extended time off from May through July during our peak sales events

Actual hours scheduled each week will depend on your availability and business volumes.

The Compensation

The starting wage for this position is $22/hr.

Aritzia\'s Everyday Luxury compensation package goes beyond base compensation with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational workspaces, elevated employee perks and experiences - we provide it all.

The Perks

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount - Maybe you\'ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
• A-OK Commissary & Cafe - Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
• The SET - Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well.
• Aritzia Virtual Wellness - Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they\'re physical, mental, social or financial.
• Aspirational Workplace - Our offices are specially designed to be spaces of creativity, productivity and inspiration. They\'re also dog friendly. Woof.
• Amenities - Additional amenities include a private parent\'s room, shower facilities with elevated complementary conveniences, bike rooms and more.
• The Extras - We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

We\'re committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an @aritzia.com email address. If you receive recruitment-related messages from other domains, please disregard them.