Complaints Administrator

Daniel Owen Ltd; London; On-site; CAD 47,000 - 57,000; Full time

Job summary

A property management company in London seeks an Administrator to support the PPM Supervisor and manage stage 1 complaints. Responsibilities include ensuring Pre Planned Maintenance tasks are sent to engineers and handling client complaints in a solution-oriented manner. Previous experience within Social Housing is a must for success in this role. This is a permanent, office-based position with a salary of £30,000 per annum.

Qualifications

• Previous experience within Social Housing is a MUST.

Responsibilities

• Support the PPM Supervisor and manage stage 1 complaints.
• Ensure Pre Planned Maintenance tasks are sent to engineers.
• Handle complaints and ensure they are logged and resolved efficiently.

Job description

Job details

• Permanent
• Office Based ONLY
• Monday to Friday
• 42.5 hours per week
• £30,000 per annum

Responsibilities

As an Administrator, your primary focus will be supporting the PPM Supervisor and managing stage 1 complaints. You will ensure Pre Planned Maintenance (PPM) tasks are raised & sent out to engineers, raise all follow-on quoted works when required and maintain accurate records across systems. In a client-facing environment, you will also be responsible for handling complaints, ensuring they are logged, tracked, and resolved efficiently, including all associated correspondence. To be successful, you should maintain a solution-oriented attitude. Approach complaints constructively and communicate clearly to help achieve positive results.

Requirements

• Previous experience within Social Housing is a MUST.