Commercial Insurance Account Manager - Public Sector

BFL Canada; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading insurance brokerage firm in Toronto is seeking a Commercial Insurance Broker (Client Service Manager) to enhance client relationships and manage insurance programs. Applicants should have 7-10 years of experience in brokerage and a relevant university degree. Key responsibilities include managing renewal processes and supporting new business initiatives. This position offers an opportunity to work in a dynamic and supportive environment.

Qualifications

• 7-10 years of experience in insurance brokerage.
• Well-versed in the Property and Casualty insurance world.
• Strong verbal and written communication skills.

Responsibilities

• Manage client relationships and insurance programs.
• Respond to client inquiries on coverage and contracts.
• Prepare underwriting submissions including loss history.

Skills

Client relationship management

Insurance knowledge

Project management

Analytical skills

Communication skills

Time management

Education

University degree in business or finance

RIBO License

Tools

MS Office Suite (Excel, Outlook, Word)

Job description

Overview

We offer more than a job, we offer a career!

We are looking for a Commercial Insurance Broker (Client Service Manager) to join our Public Sector team in our Toronto office.

As a Client Service Manager, you will be responsible for assisting the Client Executive in managing clients by establishing and maintaining excellent relationships with a focus on maximizing their loyalty.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working with our team!

Your Day as a Customer Success Manager (CSM)

As a CSM, you’ll manage client relationships and insurance programs from renewal to new business, ensuring smooth service and strong partnerships.

Client Servicing & Support

• Respond to client inquiries on coverage and contracts.
• Collaborate with Risk Manager on contract and tender insurance reviews.
• Support Public Sector Risk Manager with contract reviews and webinars.

Renewal Management

• Schedule pre-renewal meetings 120 days in advance.
• Prepare underwriting submissions including schedules, loss history, and risk mitigation tables.
• Analyze loss history and pricing with PS Manager; negotiate renewal terms with insurers.
• Handle binding instructions, issue cover notes and policy documents, and assist with invoicing.
• Track insurer conditions and schedule post-renewal meetings.

New Business & Facility Users Program

• Manage new business setup, including coordinating underwriting and claims data, preparing submissions, and negotiating terms.
• Support onboarding and presentations for new clients.
• Back up Facility Users Program with quotes, renewals, and policy administration.

Your role blends client service, risk management collaboration, and insurer negotiations to deliver seamless insurance solutions.

Our Ideal Candidate

• 7-10 years of experience in insurance brokerage.
• Well-versed in the Property and Casualty insurance world.
• University degree (typically in business or finance) or equivalent work experience.
• RIBO Licensed
• Good project management and presentation skills.
• Strong verbal and written communication skills
• Good knowledge of the MS Office Suite (Excel, Outlook, and Word)
• Strong analytical and problem-solving skills.
• Effective time management and organizational skills.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

More about us

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