Collections Specialist

Financial Debt Recovery Limited (FDR); Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A Canadian-owned financial services company is seeking a Collections Specialist - Spanish Speaking located in Toronto. This full-time position involves managing accounts to recover outstanding debts while communicating with debtors in both English and Spanish. The ideal candidate should possess strong communication and customer service skills, a basic understanding of finance, and problem-solving abilities. Proficiency in relevant software systems is a plus, and previous collections experience is preferred. The role requires fostering positive relationships with customers and ensuring compliance with financial regulations.

Qualifications

• Experience in Debt Collection and Cash Collection processes.
• Basic understanding of Finance and accounts receivable management.
• Previous experience in a collections or related role is preferred.

Responsibilities

• Manage accounts to recover outstanding debts.
• Communicate with debtors in both English and Spanish.
• Maintain accurate records of interactions.
• Work closely with customers to resolve payment issues.

Skills

Strong Communication skills

Customer Service skills

Proficiency in Spanish

Proficiency in English

Problem-solving abilities

Attention to detail

Tools

Relevant software systems

Job description

Company Description

Financial Debt Recovery Limited (FDR) is a Canadian-owned company established in 1991, specializing in corporate credit and receivable management services. As a pioneer in the Canadian Receivable Management Industry, FDR combines the strengths of a Contingency Collection Agency and a Debt Purchaser to provide strategic and effective solutions. The company enhances its offerings with First Party Collection services and expanded operations in the U.S. following the acquisition of TCS in 2013. FDR's unique services focus on maximizing recoveries while maintaining positive debtor and customer relationships.

Role Description

This is a full-time, on-site role for a Collections Specialist - Spanish Speaking at our Toronto, ON location. The Collections Specialist will be responsible for managing accounts to recover outstanding debts, communicating with debtors in both English and Spanish, and maintaining accurate records of interactions. The role includes working closely with customers to resolve payment issues, fostering positive relationships, and ensuring compliance with financial regulations and company policies.

Qualifications

Experience and knowledge in Debt Collection and Cash Collection processes Strong Communication and Customer Service skills, including proficiency in Spanish and English Basic understanding of Finance and accounts receivable management Excellent problem-solving abilities and attention to detail Proficiency in using relevant software systems is an asset Ability to work independently and collaboratively in a fast-paced environment Previous experience in a collections or related role is preferred