Collections Specialist

Skyline Group of Companies; Guelph; On-site; CAD 45,000 - 65,000; Full time

Job summary

A capital management company in Guelph, Ontario seeks a Collections Specialist to manage delinquent accounts through calls and negotiations. The ideal candidate will have strong communication and customer service skills, as well as a commitment to organization and compliance. This role offers competitive pay, benefits, and an opportunity to work in a supportive team that values work-life balance and community involvement.

Benefits

Competitive pay

Benefits

Paid volunteer day

Ongoing training

Growth potential

Qualifications

• Minimum 2 to 3 years post-secondary education or equivalent experience.
• Strong verbal and written communication skills in English.
• Knowledge of residential property management/real estate is an asset.

Responsibilities

• Handle inbound and outbound calls from account holders.
• Use skip tracing techniques to contact delinquent tenants.
• Meet and exceed monthly performance targets.

Skills

Strong interpersonal skills

Customer service skills

Problem-solving skills

Education

Post-secondary education

2 years of relevant workplace experience

Job description

We’relooking for a passionate, driven and energetic candidate to join our team for the position of Collections Specialistlocated in Guelph, Ontario.

Job Description

Looking for a change? Ready to make your mark in a fast-paced, professional, and fun environment? As a Collections Specialist, you’ll use your calm, professional approach to navigate tough conversations and negotiate fair payment solutions. Join a team that’s passionate about creating meaningful value and delivering exceptional experiences for our customers, people, and communities.

What we look for:

• Ensures the correct procedures are followed related to contraventions of the Rental Agreement, while following PIPEDA and the Collection and Debt Settlement Services Act.
• Inbound and outbound calls from account holders and assisting in resolving their delinquent accounts, by means of payment arrangements in full, settlements as well as payment plans.
• Contacts delinquent tenants through skip tracing techniques, by means of phone, email, or mail, with the purpose of requesting and collecting monies owing to Skyline.
• Meet and exceed monthly performance targets.
• Superior multi-tasking and organizational skills while remaining detail orientated.
• Able to be proactive with good problem solving skills, judgment and innovation.
• Strong interpersonal and customer service skills with an enthusiasm for working with the public.
• Capable of operating under pressure and meeting deadlines.
• Knowledge of residential property managementand/or real estate is an asset.
• Excellent verbal and written communication skills in English.
• Minimum 2 to 3 years post‑secondary education; OR 2years of relevant and equivalent workplace experience; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Why you want to work here:

• You get a thrill from staying organized; being compliant; and spreadsheets are your "thing".
• You believe that care and compassion can go a long way in tough situations.
• You want to be a part of a great team that celebrates individuality, as well as supports and builds people up.
• You want to work for a company that supports work-life balance.
• Working for a growing company that supports environmental stewardship and social responsibilities is a must for you. Learn more about our sustainability commitments here.

Skyline is a capital management company that acquires, develops, and manages real estate properties and clean energy assets, and offers them as private alternative investment products.

We offer our employees competitive pay, benefits, paid volunteer day, on‑going training, growth potential and so much more. Our workplace culture empowers staff at all levels to become involved in supporting and building vibrant communities. #BeaSkyliner