Collections & Compliance Officer - Debt Recovery

Canada Revenue Agency - Agence du revenu du Canada; Surrey; On-site; CAD 60,000 - 80,000; Full time

Job summary

A Canadian government agency is seeking an agency staff member to assist with collection and compliance tasks. The role involves initiating contact with taxpayers, analyzing information to establish deficiencies, and responding to inquiries. Applicants should have a secondary school diploma and recent experience in debt collection and customer service. This full-time position requires work at the selected location in Metro Vancouver, and an inclusive work environment is emphasized.

Qualifications

• Recent experience in collecting outstanding debt within the last two years.
• Experience in assessing creditworthiness for individuals or corporations.
• Telephone customer service experience handling inquiries and resolving complaints.

Responsibilities

• Initiate contact with taxpayers to gather information and documents.
• Review taxpayer information to identify filing and payment deficiencies.
• Respond to inquiries and complaints from taxpayers and representatives.

Skills

Debt collection

Customer service

Financial analysis

Credit assessment

Education

Secondary school diploma

Job description

A Canadian government agency is seeking an agency staff member to assist with collection and compliance tasks. The role involves initiating contact with taxpayers, analyzing information to establish deficiencies, and responding to inquiries. Applicants should have a secondary school diploma and recent experience in debt collection and customer service. This full-time position requires work at the selected location in Metro Vancouver, and an inclusive work environment is emphasized.