Cloud Operations Manager

Brainiacs Adventures; British Columbia; Hybrid; CAD 65,000 - 75,000; Full time

Job summary

A dynamic educational organization in British Columbia is seeking a Manager of Operations to oversee the operational success of programs in schools and camps. This role focuses on maintaining instructional quality, leading educator teams, and enhancing parent relationships. The ideal candidate will have solid experience in operations management and a passion for improving educational outcomes. This full-time, permanent position offers a hybrid work model and an annual salary of $65,000 to $75,000.

Qualifications

• Proven experience in operations management with a focus on education.
• Strong leadership skills to mentor and develop educators.
• Ability to monitor and improve program quality and student engagement.

Responsibilities

• Own all operational responsibilities for a portfolio of schools.
• Monitor school health and address any early signs of issues.
• Lead educator development and ensure instructional quality.
• Maintain strong relationships with parents and school administrators.
• Track performance metrics and report on school health.

Skills

Operational accountability

Educator leadership

School relationship management

Quality assurance

Performance tracking

Job description

Manager, Operations

Company: Brainiacs Adventures

Job Details

At Brainiacs Adventures, we are revolutionizing childhood education by integrating interactive learning and real-world problem-solving into our programs. Our engaging programs are designed to inspire curiosity, foster collaboration, and prepare young minds for a rapidly evolving digital, AI, and strategy landscape. Join us on our mission to shape the future of education through whole-child development and learning through play.

Role Overview

The Manager, Operations is responsible for owning the operational success, delivery quality, and retention of Brainiacs Adventures programs across a defined portfolio of schools and camps. This role sits at the intersection of instructional quality, educator leadership, scheduling logistics, and parent satisfaction, ensuring consistent, high-quality program delivery at scale. The Manager translates curriculum vision and operational strategy into day-to-day execution, builds and retains strong educator teams, and proactively prevents avoidable school churn. This is an ownership and outcomes-driven role, not a coordination or administrative position.

Core Accountability: School Retention & Operational Stability

A primary responsibility of this role is to prevent avoidable school churn by identifying early signs of dissatisfaction, instability, or disengagement and intervening well before renewal decisions.

Key Responsibilities

1. School Portfolio Ownership
   • Own full operational accountability for all assigned schools and camps
   • Serve as the primary escalation point for quality, scheduling, and parent issues
   • Ensure consistent, professional delivery across the entire portfolio
2. School Health Monitoring & Proactive Intervention
   • Maintain a live health status for each school
   • Review school health weekly and update status monthly
   • Identify early warning signals, including:
   • Parent feedback trends
   • Educator consistency or fit issues
   • Attendance or engagement decline
   • Reduced responsiveness from school administrators
   • For At Risk or Critical schools:
   • Conduct educator and admin check-ins
   • Review recent feedback and communication history
   • Implement visible corrective actions within 30 days
   • Document interventions and outcomes
3. Instructional Quality & Student Outcomes
   • Ensure lesson plans, materials, and delivery meet internal quality standards
   • Conduct regular quality spot-checks, observations, or audits
   • Monitor student engagement, progression, and retention indicators
   • Partner with curriculum teams to iterate and improve program content
4. Educator Leadership & Retention
   • Lead, coach, and support Senior and Junior Educators
   • Own educator onboarding, readiness, and ongoing development
   • Track educator performance, reliability, and engagement
   • Drive educator retention through coaching, feedback, and growth pathways
   • Educator stability is a key driver of school retention
5. Scheduling & Operational Efficiency
   • Own master scheduling across all assigned schools and camps
   • Ensure educator coverage, substitute planning, and continuity
   • Optimize instructor utilization, travel efficiency, and class sizing
   • Improve systems and processes to reduce operational friction
6. Parent & School Relationship Management
   • Oversee parent feedback intake and resolution
   • Ensure professional, timely, and consistent communication
   • Maintain strong working relationships with school administrators
   • Prevent escalation of parent issues to school leadership wherever possible
   • Coordinate facility or rental logistics as required
7. Renewal Readiness & Relationship Continuity
   • Identify renewal decision-makers at each school
   • Monitor changes in school administration or priorities
   • Initiate proactive renewal-oriented check-ins well in advance of term end
   • Ensure renewals feel routine, relationship-driven, and predictable
8. Performance Tracking & Reporting
   • Track and report on school health status
   • Student performance and retention indicators (incomplete in source)

Location and Compensation

• Location: Greater Vancouver A
• Work location: Hybrid
• Salary: $65,000 to $75,000 annually
• Terms of employment: Permanent, Full time
• Start date: As soon as possible
• Vacancies: 1