Clocktower Host

Rudding Park; British Columbia; On-site; CAD 30,000 - 40,000; Full time

Job summary

A luxury hotel in British Columbia is seeking a dedicated Restaurant Host to ensure a warm welcome for guests and support restaurant management. Responsibilities include overseeing guest bookings, facilitating effective communication within the team, and maintaining high service standards. Ideal candidates will have experience in hospitality and strong interpersonal skills. This position emphasizes teamwork and adherence to health and safety protocols.

Qualifications

• Experience in a restaurant or hospitality setting preferred.
• Ability to handle guest complaints effectively.
• Strong interpersonal skills.

Responsibilities

• Provide a warm welcome to all guests in the restaurant.
• Support the restaurant managers with bookings and correspondence.
• Ensure the restaurant team adheres to policies and procedures.
• Communicate relevant guest information to the team.
• Handle guest feedback and report to management.
• Monitor health and safety procedures.

Skills

Effective communication

Guest relations

Problem-solving

Teamwork

Health and safety awareness

Job description

Note: This job description has been refined for clarity and structure while preserving original content.

Job Summary

Responsible for executing a warm and efficient restaurant welcome. Supporting the restaurant managers with all guest bookings and guest correspondence prior to the booking. Use relevant resources to assist Restaurant Manager with organisation of table allocation and billing at end of shift.

Key Responsibilities

• Provide a passionate and caring arrival for all guests in the Restaurant
• Ensure that the Restaurant/ Host team are providing a quality service to our guests, maintaining the Rudding Park philosophy on guest care.
• Set up and implement policies and procedures necessary for the smooth running of the Restaurant Host team and ensure these are followed at all times.
• Ensure effective communication of all relevant information to the department and the hotel as a whole
• Ensure the Host/ Restaurant team liaises with the Reservations, Reception and Guest Relations teams on a daily basis regarding any relevant guest information/issues
• Support Restaurant Managers with receiving positive/ negative guest feedback
• Resolving guest complaints where possible and reporting to the Restaurant Managers.
• To ensure that all health and safety procedures are adhered to and these procedures are followed, to ensure a safe working environment to prevent accidents and hazards. Accidents and near misses must be recorded and reported immediately.
• Effectively reporting and distributing daily Restaurant figures, shift reports and data.
• Ensure delivery of adequate team briefs and preparation meetings to assist with smooth running of the operation.
• Ensure that all relevant Restaurant paperwork is completed in full and stored appropriately.
• To be fully conversant with the current and upcoming Restaurant and room offers and be able to effectively communicate these to our guests.
• Ensure correct cashing up procedures are followed at all times.
• Work closely with the Restaurant Manager to ensure each service is planned.

Working Relationships/Communication

• To interact and communicate effectively with all team members of the Restaurant and all members of the hotel team.
• To inspire and develop a 'can do' attitude with multi-disciplined staff.
• To make sure any positive and/or negative guest feedback is communicated to the manager as quickly as possible.

General

• Be responsible for Health and Safety as an individual and also to work colleagues, customers and the business, reporting concerns through the Health and Safety processes and procedures.
• Ensure continuous professional development of self, including attending required training courses and seeking means of developing within the business
• Promote continuous improvement in the level of quality and customer care provided by the business and make proposals/suggestions where applicable
• Respect colleagues and the working environment at all times.
• Ensure high standard of dress and self-presentation within the working environment
• Undertake any other duties commensurate within the position for which you are qualified.

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, two restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels. The Spa also offers an indoor swimming pool using natural waters from the grounds, plus a range of hydrotherapy and thermal experiences.