Clinical Support Lead

Voiceflow; Remote; CAD 76,000 - 83,000; Full time

Job summary

A healthcare technology company seeks a Lead Clinical Support Specialist to manage a clinical team focused on patient engagement and medication optimization. This fully remote position requires strong leadership and analytical skills, with responsibilities including overseeing project goals, managing team productivity, and engaging with patients and providers. Candidates should have at least 12 months of relevant management experience, excellent communication skills, and a passion for improving healthcare outcomes. The role offers a competitive salary range of $55,000 – $60,000.

Benefits

Professional development opportunities

Dynamic work environment

Collaborate with experienced professionals

Qualifications

• 12 months experience managing a Clinical, Patient or Customer Support Team.
• Team management and coaching experience required, preferably within a remote setting.
• Ability to engage with patients compassionately.

Responsibilities

• Manage patient engagement program achieving five-star results.
• Develop intervention strategies to optimize medication utilization.
• Represent Clinical Care team at customer meetings.

Skills

Leadership

Analytical skills

Communication skills

Problem solving

Team management

Tools

Microsoft Word

Microsoft Excel

Google Spreadsheets

Google Documents

Job description

Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.

Frequently, medications cause more harm than good. Incorrect drugs and doses cost the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient‑centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.

Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers.

Why is Arine a Great Place to Work?

Outstanding Team and Culture – Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence.

Making a Proven Difference in Healthcare – We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.

Market Opportunity – Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non‑optimized medications therapies which cost the US 275,000 lives and $528 billion annually.

Dramatic Growth – Arine is managing more than 18 million lives across prominent health plans after only 4 years in the market, and was ranked 236 on the 2024 Inc. 5000 list and was named the 5th fastest‑growing company in the AI category.

The Role:

We are looking for a Lead Clinical Support Specialist to assist in leading one of the clinical teams that uses the Arine platform to deliver excellent outcomes for our customers.

The purpose of the Lead Clinical Support Specialist position is to assist in managing a patient engagement program that achieves five‑star results across a variety of Medicare Part C and Part D measures. The Lead Clinical Support Specialist partners with the Lead Clinical Pharmacist to achieve these results by setting a strategic approach with Arine leadership and with other Clinical Care Leads, by managing a dedicated Clinical Care Support team that engages patients, providers and pharmacists to drive excellent medication outcomes, and engaging client teams and Arine Customer Success to align expectations and communicate roadblocks and progress.

This role encompasses all of Arine's Clinical Care team activities. You will be asked to:

• Support oversight of goals, progress, and resource allocation of an Arine full‑service clinical project
• Develop intervention strategies to optimize medication utilization, achieve quality measures, and other established goals
• Manage team productivity and timelines to ensure goals are met
• Ensure quality assurance standards are met
• Represent Arine’s Clinical Care team at customer meetings, as well as lead internal staff meetings
• Hire, train, and schedule team members and help lead in the growth and development of the team
• Manage and conduct performance reviews for assigned team members
• Respond to questions by patients, providers, and other professional personnel and team members
• Comply with all company policies and state and federal rules and regulations

Who You Are and What You Bring:

• At least 12 months experience managing a Clinical, Patient or Customer Support Team, with a track record of excellence and demonstrated leadership (required), experience within the healthcare field preferred.
• Team management and coaching experience required, preferably within a remote setting.
• Excellent analytical skills
• Ability to quickly problem solve and triage both clinical and operational situationsAbility to organize and set priorities which accurately reflect the relative importance of job responsibilities
• Excellent communication and project management skills
• Ability to engage with the patients, promote adherence and treat patients with empathy and compassion
• Strong grasp of standard workflows for medication adherence
• Ability to apply judgment and make informed decisions in order to work independently and meet deadlines
• Ability to work effectively within a team and foster effective working relationships and build consensus
• Eagerness to learn new skills in a fast‑paced, dynamic environment
• Strong computer skills, including facility with Microsoft Word, Excel, Google Spreadsheets, and Google Documents

Remote Work Requirements:

• An established private work area that ensures information privacy
• A stable high‑speed internet connection for remote work
• This role is remote, but you will be required to come to on‑site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

The posted salary range represents the expected base annual salary for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job‑related criteria. The base annual salary range for this position is $55,000 – $60,000.

*The expected start date of this role is between February 9th – March 30th, 2026.*

Job Requirements:

• Ability to pass a background check
• Must live in and be eligible to work in the United States

Information Security Roles and Responsibilities:

All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible to maintain a secure working environment and follow all policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine.

Arine is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with fairness and respect. We do not discriminate on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. Our hiring decisions and employment practices are based solely on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply and join us in our mission.

Check our website at https://www.arine.io. This is a unique opportunity to join a growing start-up revolutionizing the healthcare industry!