Clinical Manager

Sherwood Park Primary Care Network; Edmonton; On-site; CAD 80,000 - 100,000; Full time

Job summary

A regional healthcare organization in Edmonton seeks a Clinical Manager responsible for overseeing a multidisciplinary team delivering primary care services. The role involves managing clinical operations, developing relationships with physicians, and ensuring program effectiveness. Ideal candidates have a Bachelor's Degree in healthcare, 3-5 years of relevant experience, and strong leadership skills.

Qualifications

• 3-5 years of experience in diverse health care settings.
• Proven experience in quality and process improvement.
• Minimum 5 years supervisory experience.

Responsibilities

• Lead multidisciplinary clinical staff in various offices.
• Manage staffing plans and budget effectively.
• Develop relationships with member physicians and clinics.

Skills

Knowledge of practice change methodologies

Excellent communication skills

Organizational skills

Advanced computer skills

Ability to manage conflict

Education

Bachelor's Degree in healthcare

Master's Degree in healthcare

Tools

MS Office Suite

Electronic Medical Record systems

Job description

Position Summary

Reporting to the Director, Quality and Clinical Operations, the Clinical Manager (CM) is responsible for the ongoing management of a multidisciplinary team in nursing, pharmacy, exercise, dietetics and mental health delivering primary care services in central SPPCN offices and member physician clinics. As a member of the leadership team, CMs contribute to the development and implementation of organizational policies and procedures and help shape workplace culture. The CM coordinates the evaluation, planning and improvement of SPPCN clinical programs and services to achieve priority initiatives. As the key contact between the SPPCN and member physicians/clinics, the CM builds and maintains effective working relationships to initiate, improve and maintain the Patient’s Medical Home (PMH) within member practices. CMs portfolios include oversight and leadership of program areas such as Mental Health, Chronic Disease Management and Quality Improvement (QI).

Key Responsibilities

• Clinical Operations and Management
  • Lead SPPCN multidisciplinary clinical staff in central and member physicians’ offices
  • Staffing plan and budget management with changes as needed (based on physician panel, clinic needs, vacancies or FTE changes)
  • Staff supervision, performance management and evaluation
  • Lead program meetings and address items as they arise; set goals and directions for staff; ensure alignment with scope of practice
  • Lead the development and implementation of multidisciplinary care services, policies and procedures to meet priority initiatives
  • Facilitate evidence collection to inform decisions and ensure programs reflect best practices in primary care and PCNs
  • Develop project plans (e.g., PDSA), present to advisory committees for feedback and approval, and adjust as needed
  • Collaborate with other PCNs and stakeholders; lead project teams to modify or implement programs and services; contribute to evaluation and measurement methods
  • Regularly review SPPCN and other data to inform ongoing evaluation and improvement
  • Inform and contribute to SPPCN’s business plan and stakeholder objectives; participate in Pan-PCN committees
• Physician & Clinic Development/Liaison
  • Develop and maintain relationships with member physicians and clinic staff to ensure physician engagement with SPPCN programs
  • Conduct regular physician meetings/clinic visits to address issues and provide support
  • Manage documentation such as physician PCN membership, panel funding and FTE allocation
  • Collaborate with clinic teams to identify areas for QI initiatives and support Medical Home development
  • Facilitate education on Patient Medical Homes and coordinate with SPPCN QI teams where needed

Education & Experience

• Bachelor’s Degree (Master’s preferred) in healthcare, with appropriate professional licensure (RN, RPharm, etc)
• Three to five years of experience in a broad range of health care settings (clinic/hospital/administration)
• Proven experience in quality/process improvement, program development and evaluation
• Previous experience in a Primary Care Network is an asset
• Minimum 5 years supervisory experience

Skills & Abilities

• Knowledge of and ability to implement and monitor practice change methodologies with clinical practice and outcome measures
• Ability to determine clinical practice improvement tools and processes within primary care clinics
• Excellent written, verbal and interpersonal communication skills
• Effective strategies to develop and maintain relationships with physicians, community agencies, patients and families
• Ability to work proactively, effectively and independently in a complex changing environment
• Excellent organizational skills and ability to manage multiple priorities
• Fosters and maintains a collaborative work environment
• Advanced computer skills; MS Office Suite, Electronic Medical Record systems
• Ability to work as part of a team with trust, respect and integrity
• Ability to manage conflict with diplomacy and tact

Personal Attributes & Competencies

• Enthusiastic, positive, can-do attitude
• Flexible and creative
• Respects other views/opinions
• Comfortable having difficult conversations and asking questions
• Adheres to privacy and confidentiality rules and legislation

Other Occupational Requirements

• A current and clear Police Information Check
• Valid driver’s license and access to a vehicle for travel to stakeholder locations
• Evenings and occasional weekend work may be required
• Travel to member clinics within the PCN, including Sherwood Park and Fort Saskatchewan central offices
• Occasional travel to zone or provincial locations

DISCLAIMER: This job description indicates representative responsibilities and specifications of the position and does not necessarily represent all responsibilities. The incumbent may perform other duties as assigned. A review and update of this job description will take place at the yearly performance review.