Client Support Representative

ABC Financial Services; Vancouver; Remote; CAD 45,000; Full time

Job summary

A leading software provider for fitness businesses is looking for a Client Support Representative. In this role, you will assist clients with billing inquiries and account updates, ensuring excellent customer service. The ideal candidate will have experience in software support or a contact center and possess strong communication skills. This position offers flexibility with remote work options and various benefits including a PTO policy and medical coverage.

Benefits

Open PTO policy

Days of Disconnect

Parental & Pawternity Leave

Medical/Dental/Vision coverage

Premium Calm App subscription

Qualifications

• 1 to 2 years of experience in software support or a contact center preferred.
• Strong communication and active listening skills.
• Fluency in English; Spanish or French is a plus.

Responsibilities

• Assist clients and their members via inbound calls, emails, and live chat.
• Research member accounts to align requests with club policies.
• Ensure accuracy and proper documentation of all interactions.

Skills

Problem-solving

Communication skills

Active listening

Typing speed (45 WPM)

Job description

Overview

ABC Fitness is looking for a Client Support Representative to join our team. In this role, you'll be the first point of contact for our clients and their members, assisting with billing inquiries, account updates, policy guidance, and dispute resolution. If you enjoy problem-solving and providing excellent customer service, we’d love to hear from you!

WHAT YOU’LL DO

• Assist clients and their members via inbound calls, emails, and live chat.
• Research member accounts to ensure all requests align with club policies.
• Communicate with clients and members when additional documentation is needed.
• Ensure accuracy and proper documentation of all interactions.
• Meet or exceed Key Performance Indicators (KPIs), including adherence, call times, and quality.
• Handle high-volume inbound interactions in a fast-paced environment.
• Collaborate with internal teams to resolve complex issues.

WHAT YOU’LL NEED

• 1 to 2 years of experience in software support or a contact center (preferred).
• Remote work experience is beneficial.
• Ability to type at least 45 words per minute.
• A wired home internet connection and a dedicated home workspace.
• Availability Monday to Friday, 7 AM – 9 PM CT for training and assigned shifts (shifts are scheduled based on seniority and preference, with the possibility of weekend/holiday coverage).
• Fluency in English (Spanish or French bilingual skills are a plus).
• Strong communication and active listening skills.
• Ability to handle difficult conversations and de-escalate issues.
• Problem-solving mindset and adaptability in a changing environment.

WHAT’S IN IT FOR YOU

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!

• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam

• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!

• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement

• Medical/Dental/Vision coverage

• EAP – we get you help when you need it. Period.

• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16

• And more! – so many benefits we couldn’t even fit them all here!

Please note that the salary information shown below is a general guideline only and based on employees in Canada and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for Canada based candidates for this position is $45,000 CAD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

At ABC Fitness, we don’t just build technology— we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.

About ABC Fitness

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.

From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let’s make your fitness vision a seamless reality, together.

Learn more at abcfitness.com

#LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!