CLIENT SUPPORT COORDINATOR - Calgary (Downtown)

BDC; Calgary; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A leading financial institution in Calgary is seeking a Client Support Coordinator. This role involves delivering excellent customer service, managing projects, and supporting internal teams. Candidates should have a bachelor's degree in business administration or a related field and a keen interest in entrepreneurship. Strong organizational and communication skills are essential. Join a diverse team committed to making a difference for Canadian entrepreneurs.

Benefits

Flexible and competitive benefits

Defined Benefit Pension Plan

Employee Savings and Investment Plan

$750 wellness and health care spending account

Paid vacation and personal days

Qualifications

• Highly organized and able to prioritize effectively.
• Experience in customer service with strong initiative.
• Interest in entrepreneurship and previous banking experience is an asset.

Responsibilities

• Deliver outstanding customer service to BDC clients.
• Organize marketing initiatives and support internal teams.
• Manage multiple projects and maintain business relationships.
• Conduct pre-qualification and risk-rating activities for clients.

Skills

Organizational skills

Customer service

Financial knowledge

Communication skills in English

Initiative

Ability to listen

Education

Bachelor's degree in business administration or related field

Job description

Overview

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few

• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

As a Client Support Coordinator, you deliver outstanding customer service to BDC clients by meeting their individual needs. You are, in particular, responsible for performing office activities efficiently, and you demonstrate team spirit and collaboration by providing administrative support to the members of your team. If you are looking for an organization that invests in your talent, this is your opportunity to join our committed and diverse team.

CHALLENGES TO BE MET

In a typical week, you would:

• Exercise your analytical skills by actively participating in developing a portfolio to uncover financing opportunities and develop innovative value-added solutions that meet clients' needs.

• Contribute to marketing initiatives by organizing events, campaigns, and activities. This includes preparing marketing communications and providing on-site logistical support.

• Enjoy managing multiple projects to support our internal teams and initiatives.

• Prepare letters and proposals and/or contracts to clients and professionals, in accordance with the specific process. You would use your exceptional organizational skills to ensure the accuracy of information, prepare documents and forms and provide efficient follow-up.

• Maintain business relationships with various external organizations and help promote BDC's financing services with influencers and prospects.

• Use your financial knowledge to perform pre-qualification and risk-rating activities for BDC financing clients and prospects, as well as conduct the initial interview with clients, among other activities.

WHAT WE ARE LOOKING FOR

• You are described as someone who is highly organized, enjoys collaborating with others and able to prioritize effectively to meet deadlines.

• Backed by your experience in customer service, you are someone who’s able to take initiative and knows how to listen and identify sales opportunities.

• You have a high interest in entrepreneurship and experience in customer service. Previous banking experience is an asset.

• You have the capacity to adapt to different situations.

• You have a bachelor's degree in business administration or a related field.

• You have the capacity to think concisely.

• You have excellent communication skills in English. French is an asset.

• Previous experience in banking

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.