Client Success Coach (CSM)

Impact Clients; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A dynamic online education company is searching for a full-time Client Success Coach to support clients in their online business journeys. This remote position requires strong communication skills, a background in mentoring, and the ability to handle a fast-paced environment. The role offers a salary between $6,000 and $12,000 per month, based on experience, along with commission opportunities.

Qualifications

• Must be available during 8 AM–5 PM EST, Monday to Friday.
• Fluent, accent-neutral English is required.
• High attention to detail and compliance with procedures.

Responsibilities

• Conduct onboarding and check-in coaching calls with new students.
• Manage client communications on daily goals and moderation.
• Lead weekly group coaching calls for clients.

Skills

Strong communication skills

Experience in mentoring

Organic marketing on social media

Sales experience

Comfortable with fast-paced environments

Tools

Loom

Calendly

Slack

GSuite

CRM

Job description

We’re looking for a full‑time Client Success Coach to join our fast‑growing team at Richard Yu’s online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives—starting with their own.

If you’re someone who loves mentorship, thrives in a high‑performance environment, and wants to make a real difference in people’s lives, keep reading.

About Us

Richard Yu is an online business coach with:

• 100K+ subscribers on YouTube → youtube.com / richardyu1
• A growing personal brand on Instagram → instagram.com / richardyuzee

Our company is faith‑driven, fast‑paced, and rooted in service. We’re building a world‑class education platform to help people turn their knowledge into income through coaching and consulting.

About The Role

This is a remote, full‑time position. You must be available during 8 AM–5 PM EST, Monday to Friday. On average, you’ll work up to 9 hours per day, and some days will require a little more effort of 10 hours.

You must currently live in North America, Europe, or South Africa, and speak fluent, accent‑neutral English. Clear communication is non‑negotiable; we’re in the coaching business.

Requirements

• You must be able to commit full‑time hours (our office hours are 9 AM – 6 PM EST, though if you are in a different time zone we're super open‑minded).
• You will be conducting new onboarding calls daily to welcome in new students.
• You will be conducting check‑in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed).
• You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community.
• Weekly group coaching calls answering client questions.
• Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions.
• Help innovate our products by creating and producing new video trainings/worksheets to deliver a world‑class experience.
• Taking renewal/upgrades calls with clients and enrolling them into our backend coaching programs.
• Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.)—you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.
• Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.
• You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.), and so a high attention to detail and compliance with standard operating procedures is essential.
• You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs.

WHO THIS IS FOR

• A coach or mentor at heart—you love helping people.
• Clear, professional communicator (spoken and written English).
• Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads).
• Sales background.
• Able to handle fast‑paced environments, multiple clients, and changing priorities.
• Willing to grow with us long‑term (3+ years)—this isn’t a side hustle.
• Open to feedback and constructive coaching (we’ll train you, but we expect growth).
• Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc.—or willing to learn fast.

WHO THIS IS NOT FOR

• You have another full‑time job or multiple freelance clients.
• You struggle with structure, deadlines, or fast execution.
• You dislike being challenged to improve daily.

Benefits

Expected Earnings (Base + Commissions): $6,000–$12,000 USD / month (depending on experience).

Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections.