Client Solutions Manager

BGIS; Toronto; Hybrid; CAD 82,000 - 104,000; Full time

Job summary

A leading facility management company in Toronto is looking for a Client Solutions Manager to enhance business growth by developing proposals and building client relationships. This role involves collaborating with subject matter experts to craft innovative solutions tailored to client needs. Candidates should have over 5 years of Integrated Facilities Management experience, excellent persuasive writing skills, and be proactive. A full-time position with a salary range between $82,432 and $103,040 is offered, along with a hybrid work model.

Qualifications

• More than 5 years of experience in Integrated Facilities Management.
• Ability to translate concepts into compelling written content.
• Excellent time management and prioritization skills.

Responsibilities

• Lead end-to-end proposal process and strategize responses.
• Collaborate with SMEs to enhance proposal quality.
• Stay updated on market trends for informed proposal strategies.

Skills

Persuasive writing

Organizational skills

Teamwork

Communication skills

Analytical skills

Education

University Graduate

Tools

MS Office

Job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

SUMMARY

The Client Solutions Manager is a pivotal contributor to BGIS’ business growth, responsible for crafting compelling proposal responses and developing robust relationships with subject matter experts (SMEs) across the organization. Working closely with the Director, Client Solutions, this role identifies client needs and translates them into written, innovative, value-driven solutions. The Client Solutions Manager in close collaboration with the Director, Client Solutions, leads the proposal development process, ensuring that solutions are clearly articulated and tailored to client objectives, while leveraging SME expertise to strengthen BGIS’ value proposition.

KEY DUTIES & RESPONSIBILITIES

Proposal Development & Writing

• Lead the end-to-end proposal process, in collaboration with the Client Solutions Director, including reviewing RFP requirements, strategizing responses, and writing/editing proposal content.
• Collaborate with SMEs to gather insights, technical details, and innovative approaches that enhance proposal quality and relevance.
• Ensure all client solutions are clearly articulated, compelling, and aligned with client business objectives and value drivers.
• Support the Director, Client Solutions in developing strategies that address client needs and maximize perceived value.

SME Relationship Building

• Proactively identify and engage with internal SMEs to build strong, collaborative relationships that support solution development.
• Facilitate cross-functional teamwork to integrate SME expertise into client solutions and proposal responses.
• Maintain a network of SME contacts to ensure timely access to specialized knowledge for proposal development.

Solution Development

• Work with SMEs and BGIS Product Lines to design delivery models that address client requirements.
• Organize Solution development sessions and lead productive conversations geared toward meeting client and RFP requirements, ensuring proposals reflect best practices and innovative approaches.

Industry Awareness & Business Development

• Stay current on vertical market trends, competitive landscapes, and client needs to inform proposal strategies.
• Remain up to date on the evolving landscape of Facilities Management and like services.

KNOWLEDGE & SKILLS

• University Graduate with demonstrated progressive, industry knowledge and related experience that usually comes with more than 5 years of Integrated Facilities Management services delivery work experience
• Excellent persuasive writing and editing skills - Ability to understand a variety of concepts and translate into compelling written content.
• Pro-active & flexible approach to work: ability to work on own initiative.
• Excellent organizational & administrative skills with strong attention to detail, strong time management / prioritization skills.
• Flexibility to cope with several projects simultaneously to agreed deadlines.
• Fully developed presentation, communication, interpersonal & consultative skills.
• MS Office, particularly advanced levels of Teams, Word, Excel and PowerPoint.
• Ability to work effectively as part of a team.

Licenses and/or Professional Accreditation

• None required – APMP or PMP considered an asset.

This is a regular, full-time position with a salary range of $8: $82,432 - $103,040 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

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