Client Services & Scheduling Coordinator - Home Health

VON Canada; Quinte West; On-site; CAD 60,000 - 80,000; Part time

Job summary

A community care organization in Ontario is seeking a Client Service Associate to manage client intake and service provider assignments. Responsibilities include maintaining patient schedules, ensuring accurate documentation, and providing exceptional customer service. Candidates should have strong communication skills, be proficient in software applications, and ideally possess a certificate in office administration. This part-time position offers a dynamic work environment.

Qualifications

• 1 year of experience in a scheduling environment preferred.
• Experience in health care environment preferred.
• Previous customer service experience in a contact center environment is considered an asset.

Responsibilities

• Facilitate the intake of new clients to ensure service expectations are met.
• Maintain service providers schedules and accurate documentation.
• Reschedule client visits when staffing levels change unexpectedly.

Skills

Ability to plan, organize and coordinate activities

Ability to work in a fast-paced environment

Excellent communication skills, both oral and written

Ability to problem solve and adjust to rapidly changing priorities

Strong customer service skills

Quick and accurate keyboarding skills

Education

High School diploma and Office administration certificate

University/college education preferred

Medical terminology certificate

Tools

MS Office programs

Scheduling software (Procura)

Job description

A community care organization in Ontario is seeking a Client Service Associate to manage client intake and service provider assignments. Responsibilities include maintaining patient schedules, ensuring accurate documentation, and providing exceptional customer service. Candidates should have strong communication skills, be proficient in software applications, and ideally possess a certificate in office administration. This part-time position offers a dynamic work environment.