Client Services Manager – Healthcare Security

Securiguard; Lethbridge; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading security services provider in Alberta is seeking a Client Services Manager - Healthcare Security to oversee healthcare contracts and drive growth. This role involves managing client relationships, ensuring contract compliance, and implementing security solutions. Ideal candidates will possess 3-5 years of relevant experience, strong communication skills, and deep understanding of the healthcare industry. Join a team that values collaboration and professional growth.

Benefits

Professional growth opportunities

Diversity and inclusion initiatives

Recognition for corporate culture

Qualifications

• Minimum of 3 to 5 years' security management experience in a healthcare environment.
• Currently hold or be in the process of obtaining the CHPA designation with IAHSS.
• Strong communication, interpersonal, and team skills.

Responsibilities

• Manage a portfolio of strategic healthcare accounts.
• Build and maintain client relationships.
• Identify and pursue new business opportunities.

Skills

Healthcare industry knowledge

Security management experience

Communication skills

Negotiation skills

Analytical skills

Education

CHPA designation with IAHSS

Tools

MS Office

Job description

About Securiguard

At Securiguard, our purpose is simple: to make people feel safe. We foster an environment where our employees feel supported, valued, and empowered. With over 4,000 security and safety professionals across Canada, we are industry leaders in corporate security, retail, property management, industrial projects, aviation, marine, government, and resource sectors.

About the Role

Securiguard is seeking a Client Services Manager - Healthcare Security to oversee a sector within our Healthcare Security division and manage healthcare security contracts in Alberta. This role is crucial for driving growth, developing strategic partnerships, and expanding our presence in the healthcare sector. The ideal candidate will have a strong background in business development, a deep understanding of the healthcare industry, and proven expertise in security solutions.

The Day-to-Day Responsibilities:

• Build and maintain client relationships, becoming a trusted resource for security and safety solutions.
• Manage a portfolio of strategic healthcare accounts, ensuring exceptional service delivery and contract compliance. Significant on-site presence is expected.
• Recommend and implement security solutions, coverage plans, and risk mitigation strategies.
• Ensure compliance with all contractual and legislative requirements.
• Manage new business start-ups and transition plans.
• Handle incident response and incident command.
• Manage KPI implementation and reporting.
• Identify and pursue new business opportunities, build a pipeline, and establish relationships with key healthcare stakeholders.
• Lead negotiations and close deals to meet revenue targets, including renewals and price increases.
• Conduct market research and competitive analysis to stay ahead of industry trends, threats, and regulatory changes affecting healthcare security.

Knowledge Requirements:

• Relevant government and security legislation in Alberta.
• Security operations including schedule management, standing orders, CCTV and access control systems, incident reporting setup and installation.
• Financial management including margin maintenance, client/site financial analysis, and spend control.

Qualifications:

• Minimum of 3 to 5 years' security management experience in a healthcare environment.
• Currently hold or be in the process of obtaining the CHPA designation with IAHSS; active IAHSS membership preferred.
• Deep understanding of healthcare industry dynamics, regulations, and security challenges.
• Proven success in team leadership, with high energy and passion for people.
• Experience managing and supervising staff in operational settings.
• Strong communication, interpersonal, and team skills.
• Security or service professional background in the security industry, public sector, or armed services is an asset.
• Excellent management, negotiation, and engagement skills.
• Sound judgment, decision-making, and problem-solving skills; ability to remain calm under pressure and handle incidents effectively.
• Experience in policy writing, report drafting, business case development, and staffing adjustments.
• Proficiency in MS Office; self-motivated with strong analytical and organizational skills; customer service orientation; sales and management training is a plus.
• Valid Class 5 Alberta Driver's License and access to a vehicle for site visits.

Why Join Us?

We pride ourselves on excellence, innovation, and inclusion. As Canada's largest and highest-accredited K-9 detection and screening division, we provide security solutions across diverse locations by air, land, and sea.

Our people are at the core of our success. We are proud winners of Canada's Most Admired Corporate Culture awards (2021, 2024) and recipients of the Canadian HR Award for Best Learning & Development Strategy in 2024. We believe diversity strengthens us, fostering an environment of equal opportunity and fresh ideas.

At Securiguard, we live by our R.E.A.C.H. values:

Respect

• Empathy
• Accountability
• Courtesy
• Honesty

Join a team that values collaboration, innovation, and your professional growth. This role offers more than administrative tasks — it's your chance to make a meaningful impact by ensuring smooth and efficient operations at our headquarters.

Ready to join us? Apply today!