Client Services Coordinator, Brock Sport Medicine Clinic

Brock University; St. Catharines; On-site; CAD 52,000 - 85,000; Part time

Job summary

A leading Canadian university is seeking a part-time Client Services Coordinator for its Sport Medicine Clinic. The role involves welcoming clients and providing service information while ensuring a smooth experience. Candidates should have relevant diplomas and experience in service roles. Competitive salary and benefits are offered.

Benefits

Health and dental benefits

Pension plan

Vacation up to 3 weeks per year

Brock Tuition Waiver Program

Qualifications

• Experience in a service role in health sciences or social work.
• Awareness of medical and legal requirements for providing disability services.
• Ability to handle emergency situations.

Responsibilities

• Welcome and direct clients at the clinic.
• Provide information about services offered.
• Document client interactions and referrals.

Skills

Social Services/Clinic or Medical office Worker Diploma

Demonstrated front-line experience

Knowledge of wellness and accessibility issues

Solid computer competency

Ability to work independently

Empathetic listening skills

Problem-solving skills

Education

Diploma in a relevant field

Job description

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive! Brock has been recognized as a Top Employer in Hamilton-Niagara for seven consecutive years. We have been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity. For 2025, Brock has been proudly recognized as one of Canada’s Top Employers for Company Culture, ranked seventh by Forbes in partnership with Statista. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date: September 30, 2025 at 11:59 PM. This job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group).

Important: This is a part-time (30 hours per week), ongoing seasonal position that will run from September to April. Evening availability may be required.

About the Role

Reporting to the Associate Director, Sports Performance, the Client Services Coordinator welcomes and greets clients and callers, gathers relevant information, and provides guidance in a customer-centered, empathetic, knowledgeable, and courteous manner. Serving as the initial point of contact for individuals accessing Brock Sport Medicine Clinic services, the incumbent assesses client needs and directs them to the appropriate services, ensuring a helpful and timely experience.

Responsibilities

• Interact, welcome and direct clients in a professional manner, acting as a liaison with Brock Sport Medicine Clinic services colleagues to connect students with the right professional.
• Provide helpful and supportive information about Brock Sport Medicine Clinic services to clients, staff, faculty and community members.
• Record and document details of interactions with clients (referrals to external and campus partners).
• Triage inquiries or refer clients to the correct professional within the Brock Sport Medicine Clinic, keeping client-centered services in mind.
• Track, monitor and report client service issues and concerns to the supervisor; outline suggested practices and policy where appropriate.
• Maintain awareness and apply the mission and vision of the department, the University, community resources and current demographics.
• Provide, coordinate and act as a focal point of support to the Brock Sport Medicine Clinic team, including providing accurate information to contacts and monitoring schedules for conflicts, ensuring no interruption of services to students.
• Maintain the front desk service procedure manual and communicate details for clients wishing to dispute missed appointment fees to the Manager.
• Handle and troubleshoot client needs for same-day services with the supervisor while ensuring service flow for those with booked appointments.
• Submit computer access requests, security codes, key transfers, office logistics setup and appointment scheduling.
• Develop, maintain and support filing system for Brock Sport Medicine Clinic services in keeping with PHIPA and FIPPA.
• Arrange and attend meetings pertaining to client services, book rooms and equipment, take notes, prepare formatted minutes for managers’ approval and circulate minutes to appropriate parties after meetings.
• Follow policies and procedures for dealing with confidential information respecting student privacy while ensuring the right service is provided.

Key Skills and Experience

• Social Services/Clinic or Medical office Worker Diploma.
• Demonstrated front-line experience in a service role in a related field (e.g., health sciences, social work).
• Knowledge of wellness and accessibility issues.
• Knowledge and sensitivity to a range of medical issues and legal requirements for the provision of disability services.
• Knowledge of health and social concerns and disabilities, particularly within the post-secondary context.
• Solid computer competency including word processing, spreadsheet, database and web-based applications.
• Strong document management, attention to detail, accuracy, and administrative skills.
• Ability to operate efficiently in a fast-paced environment, switching between tasks.
• Ability to work independently to problem-solve customer requests.
• Ability to de-escalate situations using empathetic listening and motivational interviewing skills.
• Capacity to handle unexpected and potentially emergency/crisis situations in consultation with student life personnel.
• Ability to conceptualize new ideas to help streamline procedures and improve efficiencies.

Salary and Benefits

• Job Grade I, Salary Scale ($52,093 - $84,476).
• Target Hiring Salary: $52,093 pro rated to reflect the seasonal duration.
• Part-time seasonal position with health & dental benefits, pension plan, vacation up to 3 weeks per year, in addition to university holidays.
• Eligibility for the Brock Tuition Waiver Program.

* The final salary is based on experience, internal equity, and budget considerations within the target hiring range.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy. Please contact [e-mail] if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca.