Client Services Consultant

Postmedia Network Inc.; City of Moncton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A Canadian news media company is seeking a Client Services Consultant in Moncton to onboard and grow client accounts, maintain relationships, and provide strategic guidance on digital trends. The ideal candidate will have excellent customer service skills, strong analytical abilities, and be capable of working independently or within a team. Bilingualism in French and English is an asset. Competitive remuneration and an inclusive work environment are offered.

Benefits

Accommodations for people with disabilities

Inclusive barrier-free selection process

Qualifications

• Ability to be flexible in a changing work environment.
• Skilled at earning the trust of clients by understanding their business needs.
• Knowledge of Digital Strategy and technical ability an asset.

Responsibilities

• On-board and grow a specific set of accounts.
• Build and maintain client relationships.
• Analyze campaign performance metrics and develop recommendations.

Skills

Excellent Customer Service Skills

Strong communications skills

Strong analytical and problem-solving skills

Ability to coordinate marketing campaigns

Bilingualism in French/English

Job description

Position

Client Services Consultant

Position Type

Full-Time

Location

Moncton, NB

The Company

Postmedia is a Canadian news media company representing more than 130 brands across multiple print, online and mobile platforms. Award-winning journalists and innovative product development teams bring engaging content to millions of people every week whenever and wherever they want it.

This exceptional content, reach and scope offer advertisers and marketers compelling solutions to effectively reach target audiences. We are always on the lookout for talented individuals to join our team.

The Opportunity

Postmedia is looking for a Client Services Consultant to join the team, who will onboard, grow, retain and contribute to the overall success of the business through consistent, high-quality service delivery.

What you'll do

• On-board, and grow a specific set of accounts
• Build and maintain client relationships
• Provide client training to improve utilization of the platform and use reporting features, including any applicable reports or dashboards detailing program performance
• Guide and coordinate marketing campaign recommendations, administrative and creative requirements.
• Responsible for day-to-day activity in the advertising platform, client meetings and communication.
• Ensures campaign strategies are implemented on time and adjusts or redirect as needed.
• Analyze campaign performance metrics and develop recommendations based on data
• Supports the vision of the company directors/partners

Who you are

• Excellent Customer Service Skills
• Ability to be flexible in a changing work environment and work well under pressure
• Skilled at earning the trust of clients by displaying and understanding their business needs and the right solutions to meet them
• Comfortable expanding your role parameters as needed to get the job done
• Skilled at analyzing data and deriving/communicating insights to meet client objectives
• Strong communications skills; both written and oral
• Strong analytical and problem-solving skills
• Ability to coordinate and organize marketing campaigns
• Provide guidance on identifying and engaging with media, analyst sand influencers
• Ability to work independently as well as in a team environment
• Knowledge of Digital Strategy along with a competent level of technical ability an asset
• Be informed and able to discuss digital trends and current industry issues
• Be aware of and able to articulate client’s digital strategy
• Bilingualism in French/English written and spoken will be an assets

We thank in advance all applicants for their interest, however only those candidates under consideration will be contacted. Only candidates legally eligible to work in Canada will be considered. No phone calls or agencies please.

Postmedia Network Inc. is committed to providing accommodations for people with disabilities in all areas of the hiring process. If you require accommodation during the hiring process, please make your needs known in advance. Accommodation requests will be provided on an individual basis.

Postmedia Network Inc. is committed to employment equity and an inclusive barrier-free selection process and work environment. Postmedia Network Inc. encourages applications from women, indigenous peoples, persons with disabilities and members of visible minorities.