Client Services Assistant

Shannex Incorporated; Sydney; On-site; CAD 30,000 - 60,000; Part time

Job summary

A family-owned healthcare organization is searching for a compassionate Client Services Assistant in Sydney, Nova Scotia. The role involves assisting residents with daily living activities, participating in social activities, and ensuring a safe and clean environment. Ideal candidates will have a high school diploma and may have completed a personal support program. You will thrive in a supportive setting with opportunities for growth while making a positive impact on residents' lives.

Benefits

Approximate hourly wage: $18.40

Free onsite parking

Access to WorkPerks program for discounts

Access to continuing education and training

Qualifications

• Ability to assess and prioritize multiple work assignments while displaying professionalism.
• Current knowledge of community resources and roles of healthcare professionals.
• Education in Alzheimer’s and Dementia Care is considered an asset.

Responsibilities

• Assists residents with hygiene and daily living activities.
• Participates in social, spiritual, and intellectual activities for residents.
• Monitors, fills and replenishes supplies in resident’s suites.

Skills

Compassion

Professionalism

Prioritization of multiple work assignments

Education

High school diploma or equivalent

Home/Personal Support Worker program

Job description

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Job Description

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living™.

We are searching for a Client Services Assistant to join our Parkland Cape Breton team based in Sydney, Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Approximate hourly wage: $18.40
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About The Opportunity

• Assists residents with hygiene and daily living activities, such as: bathing, dressing, oral care, skin care, meals, and mobilizing according to the work assignment
• Assists in the provision of social, spiritual, and intellectual activities for residents
• Clears resident rooms, server and household common areas
• Checks laundry for tears, holes, missing buttons, etc. and repairs as required or informs Supervisor if permanent damage
• Monitors, fills and replenishes supplies in resident’s suites, nursing units, and washrooms
• Empties/cleans waste bins in resident’s suites – moves waste to designated trash area
• Ensures personal health and safety by taking every reasonable precaution in all circumstances
• Understands role and participates in the testing process for emergency response
• Follows safety, environmental and infection control practices as per facility policies
• Provides input for Wellness Consultation meetings as requested
• Reports areas and equipment in need of repair to a supervisor
• Participates in the resident and employee incident reporting and investigation process as required
• Completes all duties in a way which is consistent with Shannex’s Philosophy of Service: Your life. Your choice. Your Home
• Communicates and reports relevant information regarding resident care or safety to Supervisor
• Additional duties as required

About You

• High school diploma or equivalent
• Home/Personal Support Worker program, Special Care Home program, Health Care Aide or Human Services program, or equivalent
• Ability to assess and prioritize multiple work assignments while displaying a high level of professionalism and commitment to quality service
• Adheres to the Standards of Nursing Practice, Code of Ethics, Registered Nurses Act and Regulations as defined by provincial legislation
• Current knowledge of community resources (e.g., services and programs), and roles of health care professionals
• Able to work a schedule of flexible hours and shifts inclusive of days, nights, weekends, and holidays
• Education in Alzheimer’s and Dementia Care is considered an asset
• Completed Back in Form Lift and Transfer Program is considered an asset
• Proof of valid CPR & First Aid Certification is considered an asset
• Additional duties as required

About Us

Shannex is a family‑owned organization with a vision of Better Living for every stage of life. Since 1988, Shannex has grown from a single nursing home in Cape Breton to a trusted partner across healthcare, hospitality and lifestyle sectors. With locations in Nova Scotia, New Brunswick and Ontario, Shannex continues to build communities designed for connection, wellbeing and longevity. Shannex‑owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. Shannex also provides Transitional Health Services, in partnership with Nova Scotia Health.

All applications are kept in strict confidentiality. Only those selected for an interview will be contacted.

Seniority level

• Entry level

Employment type

• Temporary

Job function

• Other

Industries

• Hospitals and Health Care