Client Service Representative, Alta Vista Animal Hospital

VCA Animal Hospitals; Ottawa; On-site; CAD 35,000 - 50,000; Full time

Job summary

An animal hospital network in Ottawa seeks a Customer Service Representative to enhance client satisfaction and trust. The role involves greeting clients, managing appointments, and educating pet owners on services. The ideal candidate should possess excellent customer service skills and a passion for animal care. This full-time position promises a rewarding career with various perks, competitive wages, and opportunities for professional growth.

Benefits

Competitive wages and benefits

Annual uniform allowance

Employee Assistance Program

Qualifications

• Organized and motivated individual needed for a supportive role.
• Ability to exceed customer expectations in a veterinary setting.
• Experience in handling customer inquiries and requests.

Responsibilities

• Greet visitors and guide clients to exam rooms.
• Schedule and confirm appointments.
• Educate clients on pet care and services.

Skills

Customer service skills

Communication skills

Organizational skills

Job description

Customer Service Representative – Location: Ottawa, Ontario – Employment Type: Full Time

Why We Need You

At Alta Vista Animal Hospital, we take our mission statement, your pet’s health is our top priority and excellent service is our goal, very seriously. With every interaction, we aim to exceed each pet owner’s expectations. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

Why this role is important

As the face of VCA, the Client Service Representative (CSR) sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates.

Key Responsibilities

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times, both inside and outside.

What We Can Offer You!

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in!

• VCA Canada Student Loan RRSP Program – Ask us more!
• Competitive wages and benefits!
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• RRSP Employer 5% Match Program – saving for your future just got easier!
• Extensive online anytime-anywhere access to journals and textbooks
• Employee Assistance Program to support your health and wellbeing
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

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