Client Service Associate (CSA) - Planning & Scheduling - Full-time

VON Canada; Truro; On-site; CAD 40,000 - 55,000; Full time

Job summary

VON Canada is seeking a full-time position in the Client Service Team, emphasizing scheduling and logistics within healthcare. The ideal candidate will handle administrative tasks, support staffing needs, and contribute to quality client care. Those interested in making a community impact in healthcare are encouraged to apply.

Benefits

Competitive salaries and vacation time

Tiered benefits (health, dental, LTD)

Defined Benefit Pension Plan

Comprehensive orientation and training

Opportunities for skill development

Qualifications

• Experience in scheduling and logistics preferred.
• Customer service experience in contact centers required.
• Proficiency with MS Office and scheduling software essential.

Responsibilities

• Assign client visits to nurses and home support workers.
• Handle processing referrals and administrative duties.
• Support adequate staffing and quality care.

Skills

Customer service

Problem-solving

Logistics

Education

High School Diploma

University/College education

Office Administration or Medical Terminology certificates

Tools

MS Office

Outlook

Alayacare

Job description

Requisition Details:

Employment Status: Regular, Full-time
Program Name: Client Services
Number of Hours Bi-Weekly: 75
Work Schedule: Days, with an evening and weekend rotation
Union/Bargaining Unit: NSGEU
On-Call: No
Existing Vacancy: Yes – we’re currently hiring candidates for an existing vacancy in this position

Looking for a career in health care that provides you with an opportunity to make a difference in your community?

If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you. Join our Client Service Team today!

About us:

VON provides home and community care to more than 10,000 people daily in Ontario and Nova Scotia. As a registered charity and not-for-profit, our organization is dedicated to making a difference in people's lives. Working at VON is more than just a job; it is a career that impacts how Canadians live.

Our Client Service Team operates 365 days per year, with consistent schedules including day shifts and an evening/weekend rotation.

What you’ll do:

• Assign client visits to nurses and home support workers, considering geography, client needs, and care continuity, following collective agreement guidelines and planning procedures
• Handle daily activities such as processing referrals, responding to inquiries from clients and providers, scheduling changes, and administrative duties
• Collaborate with team members and management to ensure adequate staffing and quality care, including forecasting weekly staffing needs
• Support clients, nurses, and support workers to ensure delivery of quality care
• Work efficiently in a fast-paced environment with changing priorities, meeting scheduling deadlines
• Protect confidential information related to clients, staff, and operations
• Perform other duties as assigned by the manager

What we offer:

• Competitive salaries and vacation time
• Tiered benefits (health, dental, LTD) & Employee Assistance Program
• Defined Benefit Pension Plan with company contributions for eligible employees
• Comprehensive orientation and training
• Opportunities for skill development, eLearning, and career growth
• Experience with healthcare technology such as Alayacare
• Be part of a team supporting community health and frontline workers

What you need:

• High School Diploma required; University/College education preferred
• Office Administration or Medical Terminology certificates, or equivalent experience, are assets
• Proficiency with MS Office, Outlook, faxing software, and databases
• Experience in logistics or scheduling, familiarity with scheduling software like Alayacare, and healthcare experience are assets
• Customer service experience, especially in contact centers, and unionized environments are assets
• A satisfactory Criminal Records Check is required upon employment
• Use of Personal Protective Equipment (PPE) may be required

Working conditions involve detailed-oriented tasks in a dynamic environment, including physical activities such as lifting, bending, reaching, and walking. Tasks may require fine hand movements and climbing stairs throughout the day.

Attention Current Employees (Internal Applicants): If applying for a unionized position and you are a member of its bargaining unit, this posting may remain open beyond the deadline if there are insufficient applicants. The posting may be closed at management's discretion or after a specified period per your Collective Agreement, with each period considered a new posting for seniority purposes.

Other searched terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler