Client Service Administrator - Thunder Bay

HearingLife Canada; Northwestern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hearing healthcare provider in Ontario is seeking a Client Service Administrator to enhance client experiences by providing exceptional service and support. The ideal candidate has at least 2 years of customer service experience, strong organizational skills, and proficiency in Microsoft Excel. Enjoy a competitive compensation package, generous paid time off, and access to ongoing training and development.

Benefits

Competitive compensation package

Generous paid time off including 10 days vacation and 10 wellness days

RRSP Matching

Healthcare and Dental for yourself and dependents

Access to ongoing training and development

Corporate discounts through perkopolis and discounted rates to GoodLife Fitness

Qualifications

• At least 2 years of customer service experience.
• Strong organizational skills and ability to manage multiple priorities.
• Experience in Microsoft Excel.

Responsibilities

• Serve as the first point of contact for clients, delivering top-notch customer care.
• Manage and adjust clinician schedules, book appointments, and coordinate follow-ups.
• Organize and tidy the client waiting areas and ensure supplies are stocked.
• Assist clinicians by maintaining client files and managing stock orders.
• Process payments, track insurance claims, and manage accounts receivable.

Skills

Customer service experience

Strong organizational skills

Experience in Microsoft Excel

Job description

Overview

About HearingLife Canada: HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices. Across Canada, HearingLife consists of over 350 hearing healthcare clinics proudly united behind one simple vision, “To help more people hear better.”

Client Service Administrator: Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centered care? If you are passionate about utilizing your skills to change client’s lives – then we would love to hear from you!

How You’ll Make An Impact: As an integral member of our team, you’ll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You’ll foster positive relationships with both clients and colleagues, making sure every client’s hearing journey is smooth and enjoyable.

Responsibilities

• Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care. You’ll greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.
• Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.
• Clinic Maintenance: Keep our clinic looking its best! You\'ll organize and tidy the client waiting areas and ensure supplies are stocked and ready.
• Administrative Support: Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. You’ll handle basic hearing aid maintenance, help with events, and support local promotions.
• Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure smooth financial operations.

Qualifications

• At least 2 years of customer service experience
• Strong organizational skills and ability to manage multiple priorities
• Experience in Microsoft Excel

Benefits

• Competitive compensation package
• Generous paid time off including 10 days vacation and 10 wellness days
• RRSP Matching
• Healthcare and Dental for yourself and dependents
• Access to ongoing training and development
• Corporate discounts through perkopolis and discounted rates to GoodLife Fitness

Accommodations

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.