Client Representative, On-line Reporting and Billing Expertise Agent

BCE; Mississauga; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A leading telecommunications provider in Mississauga is seeking a Billing Client Representative to handle disputes and ensure exceptional customer service in billing. The ideal candidate should have strong collaboration and analytical skills, along with proficiency in English and French. A supportive work environment with benefits awaits you.

Benefits

Comprehensive compensation package

Medical, dental, and vision benefits

35% service discount

Qualifications

• Excellent knowledge in billing and/or reconciliations.
• Ability to perform multiple tasks with changing priorities.
• Outstanding communication skills in both English and French.

Responsibilities

• Open, treat and resolve disputes for various services.
• Analyze customer billing contracts for errors.
• Assist customers with billing issues until resolved.

Skills

Team collaboration

Leadership

Time management

Attention to detail

Customer service

Problem solving

Communication in English and French

Tools

Microsoft 365

MS Excel

Job description

Overview

Req Id : 424854

At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect work learn and play.

Join us. You belong at Bell.

On the Bell Business Markets team youll be a vital part of making innovation happen for enterprise-scale customers. Youll deliver advanced solutions in areas such as IoT Mobility / 5G Cloud Cyber Security Voice Collaboration & Contact Centre and Internet & Private Networks.

At Bell your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Department

Name and description of the hiring department

The Bell Business Markets Billing Team is focusing on providing an exceptional customer experience at every touch-point for service delivery and support to our Business market customers.

The billing client representative is responsible to work the dispute files until complete resolution. The representative must coordinate and work in collaboration with the various internal and external teams to ensure adequate and fast resolution of dispute files.

Responsibilities / Accountabilities

• Responsible for opening treating and resolving disputes for different types of services (IS Professional Services Broadband Voice Data)
• Analyze billing customer contracts to determine if errors occurred
• Contact and assist customers with billing issues until fully resolved
• Responsible for involving the various internal teams in order to determine the actions to be taken to resolve the dispute
• Coordinate and lead conference calls with internal and external teams
• Assure that follow-ups on disputes within tight deadlines
• Responsible for escalating disputes when required
• Document the disputes in a clear and concise manner
• Identify root causes of the errors and escalate them to Billing Manager to address them with respective teams to reduce disputes and credits
• Work in collaboration with the billing manager

Essential Qualifications / Competencies

• Excellent ability to work in a team and in collaboration with different departments
• Excellent leadership and good ability to take decision
• Ability to perform multiple tasks simultaneously with changing priorities and tight deadlines
• Ability to independently resolve errors in processes and achieve efficiency gains
• Excellent knowledge in billing and / or reconciliations
• Excellent sense of organization and analysis
• Attention to detail
• Exceptional time management skills
• Resourcefulness autonomy reliability and professionalism
• Good judgment
• Enthusiasm and positive attitude
• Problems solving
• Ability to adapt to changes
• Strong work ethic / discipline and integrity
• Ability to manage stress and deal with ambiguity
• Excellent verbal and written communication skills
• Excellent customer service skills
• Knowledge of English and French required;
• Maintaining professional relationships with French & English speaking stakeholders across Canada is critical to this position
• Knowledge of Microsoft 365 (ex. Outlook Teams One Note) - Basic level
• MS Excel - Intermediate level

Preferred Qualifications / Competencies

• Knowledge of different billing platform & applications (BCRIS ARICS NM1 NIBS SAP SINGLE VIEW REVCHAIN SAREPQ BCT IRDC EOM ON DEMAND SMARTPATH etc.)
• Good knowledge of Bell products and services for business customers

Working Conditions

• Monday to Friday; normal business hours
• Adequate knowledge of French is required for positions in Quebec.

Application & Additional Information

Please apply directly online to be considered for this role. Applications through email will not be accepted.

Application Deadline : 08 / 05 / 2025

For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy to learn more about how we collect use and disclose your personal information.

Created : Canada ON Mississauga