Client Experience Specialist – Banking Center

CIBC; Courtenay; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Canada is seeking a Client Service Representative to join its Courtenay Banking Center. The role involves assisting clients with daily banking needs, problem-solving client issues, and leveraging technology to enhance service delivery. Ideal candidates will have strong interpersonal skills and a commitment to customer experience. This position requires full-time, on-site availability, including evenings and weekends, to support clients effectively.

Benefits

Competitive salary

Incentive pay

Banking benefits

Benefits program

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Qualifications

• You need to be legally eligible to work in Canada.
• Understanding financial services and products is essential.
• A commitment to providing exceptional client service.

Responsibilities

• Help clients manage their accounts and products.
• Listen and take accountability for client issues.
• Introduce clients to mobile banking applications.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A leading financial institution in Canada is seeking a Client Service Representative to join its Courtenay Banking Center. The role involves assisting clients with daily banking needs, problem-solving client issues, and leveraging technology to enhance service delivery. Ideal candidates will have strong interpersonal skills and a commitment to customer experience. This position requires full-time, on-site availability, including evenings and weekends, to support clients effectively.