Client Experience Advocate - Flexible Hours

CIBC; Banff; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading financial institution in Banff is seeking a Client Service Representative to provide exceptional support to clients and assist them with their banking activities. This role requires you to engage with clients face-to-face, resolving issues and connecting them to the right resources. Flexibility in working hours is essential as the position may include evenings and weekends. You will thrive in this role by leveraging technology to enhance the client experience and ensuring satisfactory service delivery.

Benefits

Competitive salary

Benefits program

Defined benefit pension plan

Employee share purchase plan

Paid growth initiatives

Qualifications

• You engage with clients to resolve issues and enhance their banking experience.
• You are adaptable and ready to assist clients in multiple banking centers.
• You demonstrate confidence with technology to guide clients through digital banking.

Responsibilities

• Support clients with their banking needs in a fast-paced environment.
• Connect clients to relevant products and services based on their needs.
• Leverage technology to improve client interactions and banking processes.

Skills

Client Issue Resolution

Empathy

Customer Experience (CX)

Digital Literacy

Interpersonal Communication

Job description

A leading financial institution in Banff is seeking a Client Service Representative to provide exceptional support to clients and assist them with their banking activities. This role requires you to engage with clients face-to-face, resolving issues and connecting them to the right resources. Flexibility in working hours is essential as the position may include evenings and weekends. You will thrive in this role by leveraging technology to enhance the client experience and ensuring satisfactory service delivery.