Client Experience Advocate – Banking Services

CIBC; Town of Nanton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading Canadian bank is seeking a Client Service Representative in Nanton, Alberta. In this role, you will engage with clients to assist with day-to-day banking needs, providing exceptional support during their banking experiences. You must be flexible in working hours, including evenings and weekends. The bank values a diverse team and is committed to client-first solutions, making this a rewarding opportunity for those passionate about financial services.

Benefits

Competitive salary

Incentive pay

Banking benefits

Benefits program

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Recognition program

Qualifications

• Strong problem-solving skills to address client needs effectively.
• Ability to engage with clients and create meaningful interactions.
• Flexibility to work at various banking centers within a reasonable distance.

Responsibilities

• Assist clients with day-to-day banking needs at a fast-paced banking center.
• Proactively connect clients with appropriate team members for their goals.
• Help clients understand and use our mobile banking applications.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A leading Canadian bank is seeking a Client Service Representative in Nanton, Alberta. In this role, you will engage with clients to assist with day-to-day banking needs, providing exceptional support during their banking experiences. You must be flexible in working hours, including evenings and weekends. The bank values a diverse team and is committed to client-first solutions, making this a rewarding opportunity for those passionate about financial services.