Client Care Supervisor - High Intensity Home Care Coordination

RNS Health Care Services; Newmarket; On-site; CAD 70,000 - 80,000; Full time

Job summary

A health care services provider in Ontario is seeking a Client Care Supervisor for high-intensity home care coordination. This role involves assessing client needs, creating care plans, and ensuring quality service delivery. Candidates must be an RPN or MSW with community health experience. Strong communication and problem-solving skills are essential. This is a full-time position with a salary range of $70,000 - $80,000, offering the chance to make a meaningful impact in clients' lives.

Qualifications

• Minimum 1 year of recent community health, social work, or related experience.
• Strong understanding of the health care system, home care services, and community resources.
• Current CPR & First Aid certification.

Responsibilities

• Coordinate and monitor high‑intensity home care services.
• Assess client needs and develop individualized care plans.
• Establish positive relationships with clients and families.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Time management

Organizational skills

Education

Registered Practical Nurse (RPN) or Master of Social Work (MSW)

Tools

Windows-based computer systems

Job description

Client Care Supervisor – High Intensity Home Care Coordination

RNS Health Care Services Inc.

Service Area: York Region

Employment Type: Full-Time | Contractor or Salaried

Clinical Population: Geriatric and Adult | Community-Based Services

Salary: $70,000.00 - $80,000.00

About RNS Health Care Services Inc.

RNS Health Care Services Inc. is a trusted provider of high-quality, compassionate, and reliable home and community care across York Region. We are committed to supporting clients in maintaining their independence and quality of life at home through innovative care solutions and an exceptional interdisciplinary team.

Position Summary

The Client Care Supervisor plays a key role in coordinating and monitoring high‑intensity home care services. This role is responsible for assessing client needs, determining eligibility, developing individualized care plans, and ensuring clients receive the appropriate services to support safe and effective care at home.

You will work directly with clients, caregivers, and health care partners, ensuring timely access to services and providing ongoing leadership and oversight to support quality care delivery. Although you may be assigned to a primary location, flexibility to support other sites as needed is required.

Work Schedule: 40 hours/week (8-hour shifts) scheduled between 7:00 a.m. and 8:00 p.m.

Key Responsibilities

• Conduct comprehensive assessments in collaboration with clients and families.
• Determine eligibility for services and develop individualized care and service plans.
• Coordinate referrals and link clients with appropriate service providers.
• Monitor service delivery and adjust care plans as client needs evolve.
• Establish positive and supportive relationships with clients, families, and caregivers.
• Balance client needs with available resources while respecting client values and preferences.
• Maintain accurate and timely documentation in all required systems and forms.

Qualifications

• Registered Practical Nurse (RPN) or Master of Social Work (MSW) in good standing with the applicable regulatory body.
• Minimum 1 year of recent community health, social work, or related experience.
• Strong understanding of the health care system, home care services, and community resources.
• Excellent communication, assessment, interpersonal, problem‑solving, and decision‑making skills.
• Effective time management, organization, and the ability to work independently and collaboratively.
• Demonstrated accuracy in completing documentation and reports.
• A valid driver’s license and access to a reliable vehicle for home visits within York Region.
• Proficient with Windows‑based computer systems.
• Current CPR & First Aid certification.
• Proof of a negative TB skin test (2‑step Mantoux).
• Clear Vulnerable Sector Police Check (completed within the last 6 months).

Assets

• Experience working with diverse populations (e.g., multicultural communities, palliative, mental health, geriatrics, and dementia care).
• Case management or recent home/community care coordination experience.
• Ability to speak French or additional languages.

If you are a dedicated RPN or MSW looking to take a meaningful step in your career and contribute to delivering high-intensity home care coordination, we encourage you to apply.

RNS Health Care Services Inc. is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. Reasonable accommodations are available, upon request, to candidates participating in the selection process. Should you require accommodation, please ensure to notify us in advance.

RNS Health Care Services Inc. does not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of the hiring process. All applications are reviewed and evaluated by our recruitment team.

RNS is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.