Client Care Specialist - Country Hills Animal Hospital

VCA Animal Hospitals; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading veterinary network in Calgary is seeking a Casual Client Care Specialist / Technician Assistant. The role involves coordinating between clients and the medical team, requiring strong customer service skills and an empathetic attitude. Ideal candidates should enjoy a fast-paced environment and may have previous veterinary experience. Competitive wages and benefits including pet and veterinary discounts are offered, along with opportunities for career growth and continuous learning.

Benefits

Competitive wages

Pet and veterinary discounts

Group benefits

Continuous learning opportunities

Qualifications

• Previous veterinary experience is an asset.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Strengthen the client-animal-veterinary bond through service.
• Coordinate between clients and the medical team.
• Ensure clients and pets feel welcomed and cared for.

Skills

Strong customer service and administrative skills

Calm and organized with excellent attention to detail

Positive and empathetic attitude

Ability to multitask in a busy environment

Education

Graduation from a Veterinary Assistant program

Job description

VCA Canada Country Hills Animal Hospital is currently seeking a C asual Client Care Specialist / Technician Assistant to support both our reception and medical teams as needed. This is a great opportunity for an organized, compassionate, and self-motivated individual who enjoys variety in their day and thrives in a fast-paced veterinary environment.

Position

The role of the Client Care Specialist (CCS) is to strengthen the client, animal, veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital! You are the first and last point of contact and have the ability to leave a lasting impression building trust and loyalty with our clients. Your responsibility is to enhance the clients experience by coordinating between the clients and members of the medical team. Your primary goal is to ensure the clients and their pets feel welcomed, expertly cared for and appreciated.

Desired Attributes and Requirements

• Strong customer service and administrative skills
• Calm, organized, and adaptable with excellent attention to detail
• A positive, empathetic attitude and a genuine love for animals
• Ability to multitask and work independently in a busy environment
• Previous veterinary experience or graduation from a Veterinary Assistant program is an asset

A little bit about us

VCA Canada is the largest network of over 90 companion animal hospitals, devoted to providing compassionate care for pets. Our team of over 2500 people operate specialty-referral, primary care, alternative therapy and emergency hospitals. At our core are our people - our different strengths and interests enrich and improve us with diversity, innovation and excellence. In support, we are national leaders in career development and growth opportunities, continuing education, scholarships and awards. We are also passionate about giving back to the community through Paw It Forward, our national philanthropic program.

What you have to gain

VCA Canada offers great access to internal and external continuous learning opportunities at annual VCA Canada conferences and industry leading customer service training through VCA Canada Client Experience Program. We support the development and career growth of high performing team members! We also offer competitive wages, pet and veterinary discounts, group benefits (with 24 hours per week minimum) and more.

Join Us!

For more information on who we are, what we do, Paw It Forward and opportunities with VCA, please visit us online at https://vcacanada.com/dalhousievarsity/

VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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