Client Care Coordinator - Multi-Clinic

WSA Americas; Port Coquitlam; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare services provider in Metro Vancouver is seeking a Client Care Coordinator to support clinics across the Lower Mainland. The candidate will handle customer service, scheduling, and general administration. This full-time role offers $23–$25 per hour plus benefits. Ideal for someone with 2+ years in customer service or administration and excellent communication skills.

Benefits

Quarterly bonuses

Employer-paid benefits

RRSP employer matching program

Education assistance program

Qualifications

• 2+ years of experience in customer service, retail sales, or administrative capacity.
• Experience in a retail or sales-oriented environment is strongly preferred.
• Excellent communication skills with an ability to establish relationships.

Responsibilities

• Act as the key point of contact for patients visiting our clinic.
• Schedule, reschedule and perform follow-up calls for appointments.
• Maintain a welcoming office environment and electronic filing systems.

Job description

Overview

HearCANADA is hiring a Client Care Coordinator to support some of our clinics on the Lower Mainland within BC. Clinics supported will include Surrey, Abbotsford, Maple Ridge, and surrounding areas. This is a multi-site position and the successful candidate will be assigned a "home" clinic based on the location closest to their home address and will be compensated for travel to other sites when providing support. Typical hours will be Monday through Friday 8:30 am - 4:30 pm but hours may be modified depending on the clinic supported and could be as late as 6:00 pm and some weekend coverage.

The goal of the Client Care Coordinator will be to support our busy clinics to cover vacations, leaves, and to support high-volume centres. This full-time, permanent opportunity would be a great career move for someone with strong administration / customer service skills looking to join a growing team and to have diversity in their day-to-day working with different local teams.

What you'll do

• Customer service - Act as the key point of contact for patients visiting our clinic and calling our clinic by greeting them, answering questions, and addressing their concerns to ensure that they have a world-class experience.
• Scheduling and schedule balancing - Scheduling, rescheduling and performing follow-up and reminder calls for appointments.
• General administration and office tasks - Ordering supplies, maintaining a welcoming office environment, and maintaining electronic and physical filing systems.
• Retail and payment processing - Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products.
• Marketing and events - Participate in HearCANADA branding and marketing initiatives and network with local community partners.
• Sanitation and hearing device troubleshooting - Assist clinical team members with sanitization and equipment and perform basic hearing aid maintenance.

What we are looking for

• 2+ years of experience in a customer service, retail sales, or administrative capacity
• Experience in a retail or sales-oriented environment is strongly preferred
• An energetic, self-driven person who is excited about business development and community partnerships / marketing
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners
• Proficiency with scheduling software and MS Office
• A valid driver's license and access to a vehicle is required due to the nature of the role (mileage is compensated for travel outside of your home clinic)

What’s in it for you

• 23-$25 / hour based on experience + quarterly bonuses
• Employer-paid benefits that start on your first day
• RRSP employer matching program
• Education assistance program and ongoing mentorship + professional development opportunities
• A culture that promotes inclusivity and a shared passion in making a positive impact in our community

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.