Clerical Associate, Perioperative Services CAS 2025 - 6329

Cambridge Memorial Hospital; Cambridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community hospital in Cambridge is seeking a Clerical Associate to support the Perioperative team. Responsibilities include managing patient appointments, ensuring confidentiality, and maintaining an efficient workflow. The ideal candidate will have clerical experience, relevant educational qualifications, and strong interpersonal skills. This position requires the ability to adapt in a fast-paced environment, aligning with the hospital's values of inclusion and care.

Benefits

Healthcare of Ontario Pension Plan

Group Benefits including Health & Dental

Employee & Family Assistance Program

Career Development & Education Grant

Wellness & Wellbeing Program

Diversity, Equity & Inclusion Initiatives

Qualifications

• 1-2 years of current Clerical experience within a Perioperative Services department.
• Current knowledge of the Perioperative environment and patient flow preferred.
• Demonstrated ability to attend work on a regular basis.

Responsibilities

• Greet and direct patients, manage phone calls and schedule appointments.
• Maintain strict confidentiality of patient information.
• Ensure a safe environment for patients, staff, and visitors.

Skills

Clerical experience

Interpersonal skills

Typing speed 60 WPM

Decision-making skills

Education

Medical Office Administration program diploma

Medical Terminology certificate

Tools

Meditech

OR Manager

MS Office Suite

Job description

Overview

Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group Benefits, including Health & Dental, for full time employees
• Employee & Family Assistance Program
• Career Development & Education Grant
• Wellness & Wellbeing Program
• Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion! To learn more about CMH, please visit our website at www.cmh.org.

Job Description

Salary

26.114 - $28.313

Schedule

Days, Evenings, Nights, Weekends & Holidays

Shift

8 hrs

Expected Average Number of Hours: 8-16 hrs bi-weekly ( not a guarantee of hours )

As a key member of our Perioperative team, this position will work days Monday to Friday rotating though the Surgical Day Care, Pre-op Clinic, and Fracture Clinic. Responsibilities include, but are not limited to: greeting and directing patients, interfacing with clinical staff, discharge charts, managing incoming phone calls, booking patient appointments, order entry, preoperative lists, WTIS and other duties as per Job Fact Sheet. The Clerical Associate must maintain strict confidentiality of all patient information in accordance with the Personal Health Information Protection Act (PHIPA).

The physical demands of the role may include but are not limited to prolonged sitting, standing, walking, bending, lifting, pushing and pulling. This position contributes to ensuring there is a safe environment for patients, staff and visitors.

Skills and Qualifications:

• 1-2 years of current Clerical experience within a Perioperative Services department
• Medical Office Administration program diploma is required
• Medical Terminology certificate is required
• Working knowledge of software including Meditech, OR Manager and MS office suite is required
• Current knowledge of the Perioperative environment and patient flow is preferred
• Must be able to type 60 WPM accurately
• Excellent interpersonal and communication skills
• Ability to work in a fast paced environment
• Proven track record interfacing with a broad range of clients including physician offices and patients
• Strong decision-making skills and solid judgment
• Proven track record coordinating, prioritizing and developing effective workflow methods to increase efficiency
• Demonstrated ability to attend work on a regular basis is required

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging. We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability. We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Susan Toth, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.