Claims Service Representative

Allstate Insurance Company; Remote; CAD 41,000 - 63,000; Full time

Job summary

A leading insurance provider in Canada is seeking a Customer Service Representative to manage First Notice of Loss calls for auto and property claims. The ideal candidate has experience in customer service and claim adjusting, with strong communication skills. Responsibilities include handling queries, documenting claims, and ensuring outstanding customer experience. The role supports flexible work arrangements and comes with a competitive salary range of $41,000 - $62,225 annually based on qualifications. Join a company known for its inclusive culture and commitment to community.

Benefits

Flexible Work Arrangements

Employee discounts on auto and property insurance

Good Office program

Student Loan Payment Matching Program

Comprehensive Retirement Savings Program

Annual Wellness allowance

Personal days

Tuition Reimbursement

Community involvement opportunities

Qualifications

• 1 year of customer service experience.
• 1 year of auto/property claim adjusting.
• Competency in oral and written communication, preferable multilingual.
• Skilled in providing exceptional customer service.
• Able to work under pressure and handle high volumes efficiently.

Responsibilities

• Handle all First Notice of Loss (FNOL) calls for Auto and Property customers.
• Handle inquiry calls and make decisions on claims.
• Provide exceptional Customer Experience based on claims service standards.
• Respond to customers with empathy and concern.
• Document all details concerning a loss accurately.
• Explain claim process and next steps as necessary.
• Set up Method of Inspections and/or Emergency Services where required.

Skills

Claims Administration

Communication

Customer Service

Decision Making

Organizing

Quality Management

Relationship Building

Stakeholder Relationship Management

Time Management

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Are you looking to work with a Company that really values its employees? A Company where you will have the opportunity to grow your knowledge and skills? A Company that values diversity, community, and people? A place where your employer promotes flexibility to achieve work/life balance? If that sounds like somewhere you want to be a part of, we want to hear from you. Working with our team, you will have the opportunity to benefit from their real-life work experience designing and implementing pricing models. You will have the opportunity to collaborate, build your network and gain on-the-job experience.

At Allstate our employees contribute to the success of the Company. Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

About Allstate Insurance Company of Canada

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.

Role Designation

Remote

Benefits to joining Allstate

• Flexible Work Arrangements.
• Employee discounts (15% on auto and property insurance, plus many other products and services).
• Good Office program (receive up to $400 back afterpurchasingoffice equipment).
• Student Loan Payment Matching Program for Government Student loans.
• Comprehensive Retirement Savings Program withemployer matchedcontributions.
• Annual Wellness allowance to support employees with improving health and wellbeing.
• Personal days.
• Tuition Reimbursement.
• Working within the community and giving back.

The Customer Service Representative is responsible for obtaining first notice of loss reports for non-complex auto and property claims through an Express Claim Center. The individual handles customer questions on process, policies, and next steps, and updates claim information.

Accountabilities

• Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers
• Handle inquiry calls for both Auto and Property customers, making decisions on claims
• Provide exceptional Customer Experience based on claims service and quality standards
• Responding to customers with empathy, care and concern
• Secure and accurately document all details concerning a loss
• Explain claim process and next steps as necessary
• Set up Method of Inspections and/or Emergency Services where required

Qualifications

• 1 year of customer service experience
• 1 year auto/property claim adjusting
• Competency in oral and written communication, preferable multilingual
• Skilled in providing exceptional customer service
• Able to work under pressure and high volumes completing tasks efficiently

Skills

• Claims Administration
• Communication
• Customer Service
• Decision Making
• Organizing
• Quality Management
• Relationship Building
• Stakeholder Relationship Management
• Time Management

Compensation

Expected compensation for this role ranges from $ 41,000.00 - 62,225.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.