Claims Resolution & Customer Experience Specialist

Global Excel; Sherbrooke; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading service provider in Sherbrooke is seeking a Customer Relations Officer to enhance customer experiences by managing claim decision appeals and complaints. This role requires strong analytical skills and excellent communication abilities in English, with French considered an asset. The ideal candidate should possess 3-5 years of customer service experience and demonstrate professionalism in handling high-profile cases. Join us to contribute to continuous improvement initiatives while enjoying a competitive compensation and benefits package.

Benefits

Competitive compensation package

Performance bonus

Educational financial assistance

RRSP Match program

Health and wellness initiatives

Employee engagement programs

Qualifications

• 3-5 years of experience in customer service preferred.
• Benefits or claims assessment experience is an asset.
• Autonomous and detail-oriented.

Responsibilities

• Conduct a detailed, unbiased review of initial claims.
• Manage high-profile cases and analyze complex customer service issues.
• Support operational continuous improvement.

Skills

Excellent verbal and written communication skills in English

Strong analytical and decision-making skills

Excellent interpersonal skills, judgment and professionalism

Education

College diploma or equivalent

Job description

A leading service provider in Sherbrooke is seeking a Customer Relations Officer to enhance customer experiences by managing claim decision appeals and complaints. This role requires strong analytical skills and excellent communication abilities in English, with French considered an asset. The ideal candidate should possess 3-5 years of customer service experience and demonstrate professionalism in handling high-profile cases. Join us to contribute to continuous improvement initiatives while enjoying a competitive compensation and benefits package.